10160 - Professional & Industrial Talent Advisor - Cambridge, ON

The Talent Advisor is front line support for talent, ensuring excellence in delivery for a portfolio of existing clients. This role will manage and execute strategies to drive employee engagement, development, and performance. The Talent Advisor is responsible for employee relations, continuing education, training, and payroll/compliance requirements. This position may also be responsible for training and/or coordinating training as it relates to professional development or other advanced training programs.
 

Your Opportunity for Impact 
 

Responsibilities

Talent Engagement 

• Ensure high level of talent engagement through execution of programs that drive: 
• Redeployment/Retention – actively identify new opportunities or manage work expectations to ensure talent remain active in appropriate absence management system 
• Skill Enhancement – drive talent career growth, training, and development 
• Recognition 
• Effective communication 
• Payroll and/or Compliance – actively resolve issues to ensure Talent are paid weekly and remain active in appropriate absence management system 
• Proactively inform talent of benefits, safety policies, best practices, and updates. 
• Effectively manage all incidents and claims and ensure resolution in a timely and professional manner. 
• Regularly solicit and share performance feedback with talent. Coach and guide as needed. 
• Collaborate with appropriate business partners on incidents. 
• Based on talent feedback and engagement scores, execute process improvement.  

Service Delivery Excellence 

• Drive compliance to customer required processes, including but not limited to annual background screening and state requirements.   
• Partner with internal resources to provide stellar service delivery to customer portfolio. 
• As talent/customer issues arise, ensure resolution occurs in a timely manner. 
• Process talent requests and resignations in a timely manner.  
   
   

Flex across the Talent Care Department 

• Ability to flex within the Talent Care & Fulfillment Team to ensure strong service delivery on behalf of Kelly Professional & Industrial group. This includes but is not limited to: 
• Fulfillment/Job Placement 
• Resolving talent pay issues and general service inquiries 
• General service for Kelly customers and talent

Requirements

• 2+ years of Staffing, Talent Management, Customer Service and/or related area of expertise. 
• Understanding HR/staffing practices such as ADA, off-boarding, talent management, employment law, contract language, etc. preferred. 

• Proficient in Microsoft Office Suite 
• Highly organized, efficient at multi-tasking, and strong follow-through skills required; candidates must be able to see projects through from start to completion
• Self-motivated with keen sense of prioritization, time management
• Excellent communication and interpersonal skills – verbal and written
• Willing to be a team player and take on additional tasks if needed
• Able to take direction and prioritize tasks from multiple managers and ability to adapt and shift attention as needed

Our Value Proposition

Kelly connects skilled people with some of the best companies in the world through our recruiting and outsourcing practices.  As advocates for the value of all workers and workstyles, we’re united by our passion to connect people to work and support them in reaching their greatest potential.  Our work truly matters, and we know it. We celebrate each other’s successes, because we’re all in this together and we know that empowering others lifts us all.  Come join us and you’ll see we are a group of people dedicated to breaking down barriers for all people who want to work and connecting people to work that enriches their lives.
 

Your Total Health 

At Kelly, we design our benefits with you and your total health in mind. Our plans focus on your emotional, mental, spiritual, financial, social, occupational, environmental, and physical well-being.  
  

Key Benefits

• Paid Time Off (3 weeks)
• Stat Holidays  
• Sick / Mental Health / Well-Being (5 days)
• Floating Holidays / Personal Significance  
• Volunteer Day (1 day)
• Healthcare – including Medical, Dental and Vision
• RRSP Plan
• Vacation Purchase Program
• Tuition Reimbursement
• Health Savings Account / Flexible Spending Accounts
• Company Provided Life and Disability Insurance
• Paid Parental Leave
• Adoption Assistance 

Our Commitment

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.