10237 - MSP Operations Manager - Virtual

USA    |     Other   |   Full-time
Job Reference: 10237 - Posted 01-Sep-2023

Your Opportunity for Impact


KellyOCG (Outsourcing and Consulting Group, a division of Kelly Services) is currently seeking an Operations Manager. The Operations Manager will be responsible for building relationships with key customers and is responsible for the management and seamless execution of operational tasks, programs, and supported projects. As the Operations Manager, you will drive efficient results to ensure that the quality and quantity output trend is consistent and sides toward constant improvement. 


Roles and Responsibilities:

  • Lead the design and process improvements
  • Work with leadership on current and new projects and tasks to see through to execution
  • Lead all aspects of consulting with the business and external customer as an operational domain specialist
  • Responsible for meeting SLAs and other deadlines as required by contracts and business leaders
  • Insuring everyone is aligned and following the pricing structure. 
  • Manage the pricing structure by ensuring the team is aligned and following the pricing schedule. Schedule reviews/evaluations
  • Manage a team of Talent Supply Chain Consultants



  • Bachelor’s degree required or equivalent experience
  • 3-5 years of experience in high level operational, administrative, or project management with supervisory responsibilities
  • Prioritize focusing and directing the team in the new required direction
  • Proficient experience in analyzing and trending large amounts of data
  • Assisting with supplier management. 
  • Maintain a supplier focus by ensuring that partnership with our supplier base is strong. 
  • Proven ability to build relationships, communicate effectively including the ability to organize and present data, develop business, manage others and accomplish many tasks simultaneously with an attention to detail. 
  • In addition, the candidate must demonstrate a strong customer focus, flexibility, team orientation and technical proficiency (i.e., computer skills).



Kelly connects skilled people with some of the best companies in the world through our recruiting and outsourcing practices.  As advocates for the value of all workers and workstyles, we’re united by our passion to connect people to work and support them in reaching their greatest potential.  Our work truly matters, and we know it. We celebrate each other’s successes, because we’re all in this together and we know that empowering others lifts us all.  Come join us and you’ll see we are a group of people dedicated to breaking down barriers for all people who want to work and connecting people to work that enriches their lives.



At Kelly, we design our benefits with you and your total health in mind. Our plans focus on your emotional, mental, spiritual, financial, social, occupational, environmental, and physical well-being.



  • Competitive Annual Salary (based on Job Grade/Experience)
  • Quarterly Bonus/Performance Incentive
  • Paid Time Off (3 weeks)
  • Holidays (8 days)
  • Sick / Mental Health / Well-Being (5 days)
  • Floating Holidays / Personal Significance (4 days)
  • Volunteer Day (1 day)
  • Healthcare – including Medical, Dental and Vision
  • 401(k) Match
  • Vacation Purchase Program
  • Tuition Reimbursement
  • Health Savings Account / Flexible Spending Accounts
  • Company Provided Life and Disability Insurance
  • Paid Parental Leave
  • Adoption Assistance




Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law