11562- Kelly Education Account Manager - Reading, PA

Reading, PA, USA    |     HR/Talent Acquisition   |   Full-time
Job Reference: 11562 - Posted 01-Jul-2024

Together we change lives.

 

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

 

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward.   You’ll have opportunities to grow your expertise and capabilities, both professionally and personally.  As a team we celebrate inclusion, caring and collaboration.  As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

 

Our Educational Account Manager is accountable for:

  • Serving as the primary point of contact for client relationships and service delivery, developing and maintaining relationships with multiple stakeholders and the temporary workforce.
  • Acting as the escalation point for service issues, taking proactive steps to resolve problems and ensuring 100% compliance with contractual agreements.
  • Determining client reporting requirements, creating, analyzing, and reviewing reports and statistics, and taking necessary action.
  • Participating in account-specific lead sharing meetings, seeking customer feedback, and applying it to improve service.
  • Preparing and presenting business reviews (Monthly, Quarterly, Annual, Ad Hoc) and establishing regular client meetings for consistent communication.
  • Maintaining knowledge of current hiring practices, staffing industry trends, and the health of the talent pool.
  • Partnering with Recruiting and Talent Services to manage the temporary workforce, handling issues like turnover, coaching, terminations, and providing technical support on client order processes.
  • Developing and delivering orientation/onboarding programs for temporary employees, creating and maintaining employee recognition and retention programs, and keeping leadership informed of issues and escalations.

 

Essential Skills:

  • Excellent verbal and written communications skills
  • Strong customer service focus
  • Solid leadership, problem solving and decision-making skills
  • Proficiency with MS Office including Word, Excel, and PowerPoint

 

Seeking 4-5 years minimum of recruiting, staffing, vendor management or educational experience. This position will include marketing, screening, hiring, orientating, training, assigning, and managing temporary employees. 

 

Total compensation package and benefits commensurate with the position. 

 

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.