12043 - General/Complex Business Mix Technical Program Delivery Lead
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Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.
No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.
We’re seeking a high-caliber Multicomponent Complex Tech Lead with a strong technical background to spearhead our Program Delivery solution. As a senior leader within the organization, this role requires strategic vision, client focus, operational excellence, and a commitment to continuous improvement. You will be responsible for overseeing highly complex programs across a variety of industries and geographies, ensuring they meet technical and operational standards. The ideal candidate will have a proven track record in managing intricate technical projects and fostering collaboration across multiple stakeholders.
Key Responsibilities:
Section 1: Leadership Competencies
1. Strategic Vision:
- Develop and communicate a clear strategic vision for Program Delivery, aligning it with clients' technical objectives and the broader organizational goals.
- Continuously evaluate industry trends and incorporate them into the program strategy to maintain a competitive edge.
2. Client Focus:
- Build and nurture strong client relationships, comprehending their technical requirements, and proactively addressing their needs.
- Ensure client satisfaction and loyalty by consistently delivering high-quality services across diverse industries and geographies.
Section 2: Operational Excellence
1. Process Efficiency:
- Optimize Program Delivery processes to enhance efficiency and reduce costs while maintaining high technical standards.
- Implement best practices and advanced tools to streamline operations and elevate performance.
2. Quality Assurance:
- Establish rigorous quality control measures to guarantee the accuracy and precision of technical outputs, ensuring they meet or exceed client expectations.
Section 3: Communication and Collaboration
1. Stakeholder Engagement:
- Act as a liaison between clients, internal teams, and external partners, ensuring seamless collaboration and communication.
- Effectively communicate technical requirements and updates across all levels of the organization and clientele.
2. Cross-functional Collaboration:
- Collaborate with other departments to integrate solutions and insights into broader organizational strategies.
- Promote knowledge sharing and interdisciplinary teamwork to harness collective expertise.
- Provide Subject Matter Expertise to internal business development team members, supporting new opportunities and proposals.
Section 4: Growth
1. Client Growth:
- Develop and execute strategies to expand the organization’s footprint in the managed solutions and Program Delivery market.
- Work with sales and marketing to win new business, leveraging our technical expertise to help craft effective proposals and solutions.
- Drive revenue growth by fostering organic expansion within existing clients and exploring new market opportunities.
Section 5: Continuous Improvement
1. Innovation and Adaptability:
- Foster a culture of innovation, encouraging the exploration and adoption of new technical solutions and technologies.
- Adapt to evolving industry trends and client needs to maintain relevance and competitiveness.
2. Performance Metrics:
- Establish key performance indicators (KPIs) to measure program success and regularly evaluate progress.
- Identify areas for improvement and take corrective actions as needed.
- Take ownership of the program’s financial performance, including budget planning and reconciliation.
- Monitor expenses, allocate resources efficiently, and ensure that financial targets are met.
- Analyze Profit & Loss (P&L) statements through PowerBI to assess the program’s financial health.
Qualifications:
- 7+ years of experience in technical programs and/or large account management.
- 5+ years of experience in people management of different skill levels.
- Strong client management skills and a track record of building lasting relationships.
- Expertise in process optimization, quality assurance, and financial performance management.
- Excellent communication skills, with the ability to articulate technical concepts to a non-technical audience.
- Proficiency in PowerBI and Microsoft products for financial analysis and reporting.
- Bachelors Degree highly preferred, experience managing complex networks of accounts in varying fields, disciplines and environments. Account management that spans science, engineering and technology having experience with process improvements initiatives and understanding of KPIs for all spaces. Extensive exposure to a diverse clientele portfolio.
Total compensation package and benefits commensurate with the position.
Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.
This description reflects assignment of essential functions; however, it is not an exhaustive list and does not proscribe or restrict the tasks that may be assigned. Job duties may be reviewed upon request for disability related accommodation.
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