13085 - Kelly Talent Advisor - Pipeline Requisition

This pipeline posting is designed to proactively build a pool of exceptional Talent Advisors for future opportunities – permanent or temporary – at Kelly.

Together we change lives 
  
 Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. 
  
 No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives. 

Our Talent Advisor is accountable for leading and supporting our team of professionals, ensuring operational alignment and exceptional customer experience.  This role plays a critical part in fostering an engaged, accountable, and high-performing team, with key responsibilities including:

• Partnering with operational leaders to support performance expectations, driving accountability and continuous development through proactive coaching
• Ensuring alignment with operational goals, service level agreements (SLAs), and key performance indicators (KPIs)
• Supporting coaching and mentoring group sessions, while monitoring impact and documenting performance conversations  
• Providing guidance during employee entry and departure processes, as well as across the span of tenure in the role
• Responding to and guiding employee inquiries for various support requests, with direction to other areas as appropriate
• Assisting with special projects and initiatives, including organizing virtual engagement activities to foster team cohesion and morale

Essential Skills, Knowledge, and Experience: 
  

• Minimum 2 years’ experience in an employee leadership capacity in a customer service / contact center environment
• Proficiency of HR / staffing practices such as talent operations / management, QA training and coaching, or related administrative role
• Proven capability to actively build and maintain both internal and external business relationships
• Capability to monitor and use data for insights and recommendations
• Results-oriented with strong attention to detail in a constantly evolving environment
• Strong interpersonal and communication abilities, both written and verbal
• Discretion and professionalism when handling confidential information
• Exceptional organizational and time management skills, critical to successfully working remote

Must be available to work various shifts / schedules including evenings, weekends, and holidays during established business hours.

Compensation package applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being.  Our range of Benefits for permanent full-time employees can be explored at:  Kelly Services | People (benefitsatkelly.com).

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.