3910-Coordinator I (Contract) - Virtual

Troy, MI, USA    |     Other   |   Full-time
Job Reference: 3910 - Posted 14-Apr-2021
CWO Coordinator 

The CWO Coordinator is responsible for facilitating the contingent workforce management process for a particular customer or customers, by using an e-procurement tool and managing relationships between the program support team, customer (hiring managers) and the approved vendors.
Essential Functions
Serve as the first point of contact for team with escalations
Serve as the main point of contact for customer and team questions and issues 
Act as a liaison between the team and the customer and any other parties
Monitor operational activities 
Onboarding/offboarding contractors (i.e. background screens, drug screen, renewals and site specific requirements; badges) 
Consistent and accurate use of the VMS and KSN/billing systems
Ensure documentation and administration are completed in a timely fashion
Confirm assignment logistics between hiring manager and supplier regarding the contractor’s assignment information (start and end date, location, rates, hours, etc.)
Interact daily with hiring managers and suppliers to resolve program related issues
Appropriately manage the customer and supplier relationship by building a professional rapport, following up consistently, and by maintaining ongoing contact and communication 
Act as a cooperative and contributing team member of the Kelly/Client program to ensure that a high level of service is always offered to both customers and suppliers
Identify service delivery issues and provide appropriate and timely solutions

Does this sound like you?
Collaboration: Works well across geographic boundaries
Independent thinker
Credibility: Consistent in words and behaviors, is believable and dependable
Learner: Understands the implications of new information for both current and future problem-solving and decision making 
Decision Maker: Applies knowledge/experience to complex issues; defines strategic issues despite ambiguity; uses critical information to make decisions; makes timely, touch decisions
Leadership: ability to guide and support colleagues through issue resolution, decision making, and process creation using knowledge base and competencies listed above

Education: BA/BS or equivalent experience
Experience: 2+ years of Recruiting or Technology Customer Service
Proficient in developing professional relationships with clients and suppliers
Excellent communication and coordination skills including verbal, written, and listening
Ability to problem solve
Ability to prioritize and effectively handle multiple tasks that require detail-orientation. 
Ability to work in a team environment 
Must be able to work with minimal supervision 
Demonstrate initiative and self-motivation
Efficient time management skills
Strong PC and internet skills to include MS Word, Excel, PowerPoint, and other internet-based web tools

What’s in it for you?
Kelly takes pride in supporting the whole person, their family and their future. We understand that in order to thrive, we have to build lasting relationships and provide our employees with endless possibilities for growth. At the end of the day, we know that work is more than making a living – it’s about making a life. 

Hourly page range: $15-$18/hr

About Kelly Services
Kelly connects talented people to companies in need of their skills in areas including Science, Engineering, Education, Office, Contact Center, Light Industrial, and more. We’re always thinking about what’s next in the evolving world of work, and we help people ditch the script on old ways of thinking and embrace the value of all workstyles in the workplace. We directly employ nearly 500,000 people around the world, and we connect thousands more with work through our global network of talent suppliers and partners in our outsourcing and consulting practice.

 Kelly Services is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation and gender identity. Equal Employment Opportunity is The Law.