4028-Operations Manager

Basel, BS, Switzerland    |     Other   |   Full-time
Job Reference: 4028 - Posted 28-Apr-2021
Operations Manager

What you will be doing for us?

You will play a major role in developing the culture of the program to ensure it remains customer-focused and driven by outstanding processes and metrics. Manage the implementation and execution of service delivery processes including program plans, budgets, and work breakdown structure 

Utilize the Shared Service Center and other suppliers as appropriate to ensure a seamless and efficient execution of all services provided 
Manage and motivate a team of employees to perform at outstanding levels through defining clear expectations, delegation, training, empowerment, mentoring, recognition, corrective action, career development; crafting an environment in which employees can achieve their full potential
Monitor the achievement of program goals and SLAs, financial performance, service delivery, recruiting and retention, business retention, business growth
Develop process improvements and efficiencies to continuously improve customer service while reducing the cost of services 
Lead key strategic programs that promote accelerated growth for the product specialty

Does this sound like you?
Extensive experience, preferably in Stakeholder Management/Influencing 
Strong experience in the staffing industry, ideally with Managed Service Provider (MSP), or other outsourcing /consulting related field.
Ability to work effectively in a fact paced, evolving team environment.
Ability to meet deadlines while prioritizing and effectively leading multiple concurrent projects.
Proficient in developing high level relationships with internal and external customers.
Superb communication skills (verbal, written, presentation and listening) with the ability to conduct, develop, and deliver presentations to Senior Management.
Effectively work as a peer to other recruiting Leads in order to build efficiencies and foster a solid team environment
Demonstrate initiative, self-motivation and problem solving skills.
The position will require travel to customer sites as required. 
Able to flexibly work on-site

Why Kelly?

Working at Kelly means being part of a global team making people-work connections that count, because we believe helping people become who they’re meant to be benefits us all. At every location and every level within our company, Kelly’s people are unique in their understanding and commitment to helping people create better futures and helping companies across the globe compete, prosper, and grow. The work we do matters. Helping people transform their lives matters. Shaping the future of work matters. If you have a passion for helping others, what’s next for you may very well be joining our internal global team and working to make a difference.