4376 - Talent Engagement Specialist - Maryland, USA

Rockville, MD, USA    |     Business Operations   |   Full-time
Job Reference: 4376 - Posted 02-Jun-2021
The Talent Engagement Specialist is instrumental in overseeing the lifecycle of our Talent/Employee, ensuring excellence in employee service delivery, acts as an extension of the clients’ human resources departments; and is the liaison between Kelly, the client and the employee to ensure processes and contractual terms are adhered to. The primary function of this role is Talent Engagement. The position builds relationships with Talent through engagement activities, supports administrative functions (i.e. payroll, onboarding, workers compensation, updating/entering data in front-office systems, reporting, etc.); responds to Talent and Client inquires, and drives results that demonstrate a commitment to the financial success of Kelly. 

Essential Functions:
  • Extend offers of employment to candidates for positions; negotiate pay rates, issue offer letters and benefit statements. Submit appropriate contracting documents to confirm bill rate and justification to customer.  Works with talent throughout the hiring process to complete required Kelly and customer paperwork prior to start date. 
  • Understand and explain policies related to Kelly employment and working with the federal government; interpret policies for talent associated with leave, telework, occupational health; basic travel questions; deliver weekly orientation presentations to new hires, both in person and via remote methods. 
  • Facilitate the approval of time & leave via Kelly WebTime, utilizing Microsoft Excel, following complicated Standard Operating Procedures; Interpret rules related to Fair Labor Standards Act and Exempt Pay Rules to ensure accurate and appropriate pay. 
  • Review statements of work to assist in determining whether medical screening is required for talent; prepare Occupational Health documents for administrator’s review. 
  • Supervise talent to SOW requirements and coach or counsel talent to improve in order to meet expectations. Provide Quality Survey feedback and respond to questions related to employment; the process to modify statements of work (SOW) or request a rate increase 
  • Develop and maintain relationships with Kelly talent by supporting a variety of engagement activities to include birthday and anniversary greetings, onsite presence at specific sites where large talent bases are present; milestone anniversary celebrations for talent, Annual Distinguished Achievement Awards Celebration, as well as other retention activities 
Knowledge and Skills:   
  • Knowledge/experience with employment law policies and procedures 
  • Microsoft Outlook, Office and Skype meeting  
  • Strong focus on service delivery 
  • Education: BA or BS in Business or related field or equivalent experience 
  • Experience: 2 Years of Client relations and account management, Employee Engagement, human resources or staffing 
  • Travel Required: ​​No travel required​ 

What’s in it for you?

Kelly takes pride in supporting the whole person, their family and their future. We understand that in order to thrive, we have to build lasting relationships and provide our employees with endless possibilities for growth. At the end of the day, we know that work is more than making a living – it’s about making a life.

Additional Benefits:
  • Healthcare – Medical, Dental, Vision
  • 401(k) Match
  • Paid Time Off
  • Vacation Purchase Program
  • Tuition Reimbursement
  • PerkSpot – Personal Online Discount Program
About Kelly Services®
Kelly connects talented people to companies in need of their skills in areas including Science, Engineering, Education, Office, Contact Center, Light Industrial, and more. We’re always thinking about what’s next in the evolving world of work, and we help people ditch the script on old ways of thinking and embrace the value of all workstyles in the workplace. We directly employ nearly 500,000 people around the world, and we connect thousands more with work through our global network of talent suppliers and partners in our outsourcing and consulting practice.

Kelly Services is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation and gender identity. Equal Employment Opportunity is The Law.