4420 - Account Manager- Oil & Gas MSP Client

USA    |     Other   |   Full-time
Job Reference: 4420 - Posted 07-Jun-2021
The Account Manager is responsible for client strategy inclusive of client relationships, service delivery and growth of the account tied to specific growth targets.  The percent of time spent dedicated to these functions will be dependent on the individual role and accounts assigned.  For accounts that have delivery in or across multiple Business Units/Domains there could be multiple Account Managers in which a Primary Account Manager will be designated.  

Primary Account Manager will then own the overall growth, including responsibility for the P&L, GP and contribution along with program optimization. This role will be the primary point of contact for the account and will collaborate with the other Account Managers to ensure delivery to the customer. All Account Managers are expected to be SME in their Business Unit/Domain specific offering and will be utilized as a resource to win new business.  

Duties and Responsibilities:

Manage the client relationship of Kelly clients; collaborate with account management teams in other business units 
Serve as primary point of contact for customer for non-Key Account relationships. If account is a Key Account, will collaborate with Key Account Manager team who will serve as primary customer contact 
Expand usage of core business and new business lines throughout the customer’ various locations and subsidiaries by identifying Kelly opportunities and developing support strategies 
Responsible for the growth of the overall pipeline of opportunities generated in that portfolio and the conversion (proposal to close) ratio for those opportunities 
Drives team in developing customer and industry networks (existing and new) that are both deep and wide and to create demonstrated, active relationships with these networks 
Maintain effective positive business relationships with key decision makers. Meet face to face with key customer stakeholders on a frequent basis to ensure high levels of satisfaction and consult on future needs/program enhancements  
Serves as the escalated point of contact for service issues and is responsible for proactive problem resolution 
Responsible for Kelly’s introduction wherever customer does business 
Negotiate contract renewals prior to expiration to improve terms and conditions, gross profits, etc. Monitor the renewal of all clients within team 
Obtain an in-depth understanding of customer’s objectives and needs and or gain a better understanding of the customer’s via branch knowledge/outside sources and join the branch with face to face interaction with the customer 
Leverage customer successes, replicate efficient programs and resolve issues effectively 
Develop strategic client plans and interact with field and peers to share experience and knowledge and maintain frequent contact. 
Ensure client service delivery issues are escalated and resolved with appropriate parties kept informed of the situation. Work to ensure win-win outcomes are achieved whenever possible  
Establish clients’ SOWs and manage accordingly (including change requests), where applicable 
Identify ideas for value-added solutions to enhance client value and apply critical thinking to create operational innovation.  
Prepares and presents monthly, quarterly, and annual business reviews 
Strong problem solver, analytical thinker and decision maker  
Strong financial knowledge with the ability to understand influences on profitability  
Microsoft skills including Word, Excel and PowerPoint 
Analyze monthly financial statements and implement strategies to increase profitability 
Proven ability to effectively influence both internally and externally 
Ability to balance client demands with internal capabilities/profitability  

Bachelor’s Degree or equivalent, preferred 
Account Management, operations, sales or service delivery into a customer account  
Travel up to 10% 

Work Location: This job can be performed anywhere except in the state of Colorado. Colorado residents will not be considered for this job posting.

What’s in it for you?
Kelly takes pride in supporting the whole person, their family and their future. We understand that in order to thrive, we have to build lasting relationships and provide our employees with endless possibilities for growth. At the end of the day, we know that work is more than making a living – it’s about making a life. 

Additional Benefits:
Healthcare – Medical, Dental, Vision
401(k) Match
Paid Time Off
Vacation Purchase Program
Tuition Reimbursement
PerkSpot – Personal Online Discount Program

About Kelly Services®
Kelly connects talented people to companies in need of their skills in areas including Science, Engineering, Education, Office, Contact Center, Light Industrial, and more. We’re always thinking about what’s next in the evolving world of work, and we help people ditch the script on old ways of thinking and embrace the value of all workstyles in the workplace. We directly employ nearly 500,000 people around the world, and we connect thousands more with work through our global network of talent suppliers and partners in our outsourcing and consulting practice.

Kelly Services is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.