4547 - Kelly Offshore Team Lead

USA    |     Other   |   Full-time
Job Reference: 4547 - Posted 28-Jul-2021
This position will work with Recruiting Managers to anticipate needs and allocate offshore sourcing and recruitment resources to ensure a high level of support to internal clients. It will play an active role in continuous improvement and service delivery by ensuring Key Performance Indicator and SLA objectives are met, auditing against metrics, process adherence and administrative compliance.

How you'll contribute to the team:
  • Monitor and measure client satisfaction, respond to escalated client concerns and drive continuous improvement to prevent future issues
  • Build customer and supplier relationships through professional rapport, consistent follow-up and maintaining contact and ongoing communication
  • Conduct training with suppliers and hiring managers
  • Assist in the development of process improvements and work instructions to ensure that we are effectively assisting our customers.
  • Create and maintain customer relations; ensure assignments are accurate by obtaining detailed requirements from the client
  • Deliver a positive onboarding experience, including clear roles of engagement, orientation to CSG process, communication of commitments & expectations to clients & suppliers, ensuring successful implementation.
Does this sound like you?
  • Customer Focus – Building strong customer relations and delivering customer centric solutions.
  • Detail oriented with the ability to multi-task, use sound judgment and prioritize are necessary.
  • Drive continuous process improvements in a fast paced and rapidly changing business environment
  • Ability to build relationships, communicate effectively, and accomplish many goal-oriented tasks simultaneously with attention to detail
  • Proven success in developing and implementing strategic recruiting plans.
  • BA or BS in Business, HR, Marketing, or a related field, along with two years’ experience in recruiting
  • You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies.  A Kelly recruiter will confirm and share more details with you during the interview process.

Salary range: $51,600 - $68,400

What’s in it for you?

Kelly takes pride in supporting the whole person, their family and their future. We understand that in order to thrive, we have to build lasting relationships and provide our employees with endless possibilities for growth. At the end of the day, we know that work is more than making a living – it’s about making a life.

Additional Benefits:

Healthcare – Medical, Dental, Vision
401(k) Match
Paid Time Off
Vacation Purchase Program
Tuition Reimbursement

About Kelly Services®

Kelly connects talented people to companies in need of their skills in areas including Science, Engineering, Education, Office, Contact Center, Light Industrial, and more. We’re always thinking about what’s next in the evolving world of work, and we help people ditch the script on old ways of thinking and embrace the value of all workstyles in the workplace. We directly employ nearly 500,000 people around the world, and we connect thousands more with work through our global network of talent suppliers and partners in our outsourcing and consulting practice.

Kelly Services is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation and gender identity. Equal Employment Opportunity is The Law.