4733 - Government Support Representative

USA    |     Other   |   Full-time
Job Reference: 4733 - Posted 24-Jun-2021
The Government Support Representative is responsible for serving as subject matter expert and point of contact for assigned accounts, supporting and ensuring compliance on federal government programs.  Coordinate and implement business processes to manage back office requirements, as contractually required, to enable front office program management team to focus on service delivery through timely and accurate back office support.

Essential Functions
  • Set up new customers, receive, track and enter orders in an order management system.  Apply knowledge of the Service Contract Act (SCA) and Federal Contract Regulations to ensure contract compliance. Maintain accuracy to ensure compliance of pay and bill rates, benefit documentation, employee status and all required information to support reporting and meet customer requirements. Promote accuracy and consistency in work product by maintaining account work instructions.
  • Perform invoice audits to deliver accurate, weekly/monthly customer invoices. Communicate and work cooperatively with Kelly Services Financial Shared Services (FSS) to support the invoicing process and upload data to facilitate the payroll process. Audit customer payroll reporting to ensure accuracy of rates and job classifications to facilitate processing of payroll and per diems. Audit invoicing data (rates, customer order information, purchase order numbers, employee information). Monitor spend to track the availability of funding. Collaborate with customer to identify discrepancies in invoice information. Deliver accurate invoice to customer in a timely manner to meet agreed upon timeline. Ensure invoice deliverable is contract compliant and results in 100% payment. Conduct payment tracking, research, workarounds, adjustments, reporting to management to resolve aging issues.
  • Provide the program management team with information to resolve customer and employee issues/concerns. 
  • Collaborate with program managers to develop, implement and provide customer specific reporting. 
  • Implement procedures to ensure accuracy of employee vacation and discretionary leave and holiday pay compliant with contract requirements.  Enter and monitor account specific accruals. Track and communicate employee leave balances. Manage Monitor employee vacation time and ensure timely payouts. Ensure compliance with state leave regulations, including payouts. 
Requirements
  • Bachelor's degree or related field or equivalent experience 
  • Proficient in office experience. Industry experience strongly preferred.
  • Strong, independent problem solving and decision-making skills.
  • Good communication (both verbal and written), interpersonal, analytical skills. 
  • Attention to detail, ability to multi-task and prioritize and good judgment.
  • Demonstrated strong project management skills.
  • Leverage relationships, ability to negotiate and facilitate positive outcomes that promote customer satisfaction. 
  • Extensive understanding of Kelly's back office processes.
What’s in it for you?

Kelly takes pride in supporting the whole person, their family and their future. We understand that in order to thrive, we have to build lasting relationships and provide our employees with endless possibilities for growth. At the end of the day, we know that work is more than making a living – it’s about making a life.

Additional Benefits:

Healthcare – Medical, Dental, Vision
401(k) Match
Paid Time Off
Vacation Purchase Program
Tuition Reimbursement

About Kelly Services®

Kelly connects talented people to companies in need of their skills in areas including Science, Engineering, Education, Office, Contact Center, Light Industrial, and more. We’re always thinking about what’s next in the evolving world of work, and we help people ditch the script on old ways of thinking and embrace the value of all workstyles in the workplace. We directly employ nearly 500,000 people around the world, and we connect thousands more with work through our global network of talent suppliers and partners in our outsourcing and consulting practice. 

Kelly Services is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation and gender identity. Equal Employment Opportunity is The Law.

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