5249 - Central Support Analyst

Telford, ENG, United Kingdom    |     Administrative/Clerical   |   Full-time
Job Reference: 5249 - Posted 26-Aug-2021
Position Summary Form (JDQ)
Primary Job Function: 
This role is responsible for working in a consulting capacity for a particular customer or customers, using e-procurement tools.  

The Consultant Analyst will work with the Customer and Kelly Operational team members to identify current gaps and make recommendations to ensure customer invoicing and financial requirements are met. Working to define a streamlined invoicing process, facilitating timely Supplier payments. 

The individual in this position will be expected to recommend changes to management of existing processes where efficiencies can be gained without negatively impacting customer business process. 

Duties and Responsibilities: 
Review Customer AR and AP ledgers and identify significant ageing issues/areas that suggest issues or blocks. 
Communicate directly with internal and external customers to understand reasons behind identified A/R blockages, including but not limited to internal customer approval process, and AR workflow. 
Identify notable Aged Vendor balances, establish whether there are vendor training gaps impacting integrity of Supplier invoice charges.  
Schedule regular report outs to document current state. Communicate easy wins, and make recommendations based on review to improve process, eliminate issues and speed process. 
Work closely with Operational teams to ensure any updates or amendments required in the VMS tool are actioned promptly and supplier communication managed.  
Utilise data analysis techniques to ensure accuracy of data.
Recommend internal customer controls where any risks are identified.
Manage process by facilitating communication between the field, customers, and internal organizations to ensure accuracy of data prior to generation of invoicing and resulting reporting revenue and costs. 
Analyze data, analyze business processes, analyze customer issues, reconcile accounts, monitor, audit, and properly assess AR concerns/risk in order to limit bad debt, reduce past due dollars, and reduce DSO.  
Review Customer WI’s and workflows to aid identification of gaps, identify any changes which would improve process – control and speed. 
Document and report out findings and recommendations to Customer and Operational support. 



Qualifications: 
Preferred field of study:  Business, Math PLUS a formal accounting qualification AAT.
Skills required:  
Proven knowledge of finance principles including Accounts payable, Accounts receivable and General Ledger. 
Customer facing experience, ideally in an audit or Project Management role.
Problem analysis – Investigate and identify issues and gaps. Articulate clear solutions to the customer, with financial controls the key driver. 
Ability to identify opportunities for process improvements and make recommendations on process and procedures that are more efficient, with measurable results.
Recommending performance standards that will meet Customer audit and management expectations. 
Excellent verbal and written communication skills – expresses ideas, facts or thoughts in a confident logical manner. 
Negotiation – Understands what others need and their position and intentions, both internally and externally.  Needs to be an active listener.  Needs to guide customers through change.
Can lead others through the change management process.
Proficient computer skills-internet, Windows environment, email, MS Word, advanced Excel and PowerPoint.
Ability to work autonomously, but equally to seek support from subject matter experts either with Customer or within Kelly. 
Ability to multitask and adaptable to change. 
Analytical ability- research and resolve issues using data
Knowledge of E-Tools 
Attention to detail