5867 - Kelly Education Tutoring Services - Talent Advisor - Virtual, USA
The Talent Advisor is front line support for employees, ensuring excellence in delivery for a portfolio of existing Education Clients. This role will manage and execute strategies to drive employee engagement, development, and performance. The Talent Advisor is responsible for Employee Relations, continuing education, and annual compliance requirements. This role will primarily support a portfolio of accounts within the Kelly Education Tutoring Services and will directly engage, service and support tutor talent working for both large and small school districts. Tutoring Services is a newer solution within the Kelly Education set of services and requires an individual within this role to be flexible and adaptable to evolving customer, student and, therefore, tutor talent needs. This role will be required to make recommendations to the Tutoring Services leadership team on ways to best engage with and service tutor talent and then execute those ideas.
Duties & Responsibilities
- Ensure high level of Talent engagement through execution of programs that drive:
- Redeployment/Retention – actively identify new opportunities or manage work expectations to ensure Talent remain active in appropriate absence management system
- Skill Enhancement – drive Talent career growth and development
- Effective communication
- Proactively inform Talent of safety policies, best practices and updates
- As Talent issues arise, make sure resolution occurs in a timely and professional manner.
- Based on Talent feedback and engagement scores, execute process improvement as directed.
Regularly solicit and share performance feedback with Talent. Coach and guide as needed.
Service Delivery Excellence
- Drive compliance to customer required processes.
- Partner with internal resources to provide stellar service delivery to client portfolio.
Respond to incident and injury reporting and work with Client Manager to ensure timely resolution.
Minimum education required: HS Diploma required, Bachelor’s degree in business or related area of study preferred.
Minimum experience required: 2+ years customer services, talent management, education, or staffing experience
Understanding HR/staffing practices such as on-boarding, off-boarding, talent management, employment law, contract language, etc. preferred.
Proficient in: Word, Excel, PowerPoint, and web-based ATS/sales technology.
Kelly takes pride in supporting the whole person, their family and their future. We understand that in order to thrive, we have to build lasting relationships and provide our employees with endless possibilities for growth. At the end of the day, we know that work is more than making a living – it’s about making a life.
Healthcare – Medical, Dental, Vision
Paid Time Off
Vacation Purchase Program
PerkSpot – Personal Online Discount Program
About Kelly Services®
Kelly Services, Inc. connects talented people to companies in need of their skills in areas including Science, Engineering, Education, Office, Contact Center, Light Industrial, and more. We’re always thinking about what’s next in the evolving world of work, and we help people ditch the script on old ways of thinking and embrace the value of all workstyles in the workplace. We directly employ more than 500,000 people around the world, and we connect thousands more with work through our global network of talent suppliers and partners in our outsourcing and consulting practice. Visit kellyservices.com and let us help with what’s next for you.
EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity
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