6072 - Client Relationship Manager

USA    |     HR/Talent Acquisition   |   Full-time
Job Reference: 6072 - Posted 05-Nov-2021

Job Purpose  

The Client Relationship Manager is a strategic and highly visible role responsible for the growth of assigned accounts, ensuring delivery of talent and maintaining client relationships within the MSP portfolio.  The CRM will serve as the single point of contact for the SETT recruiting team to multiple global accounts.  Key responsibilities include coordinating and integrating business strategy across multiple Kelly service lines and geographies to maximize profitability and improve customer satisfaction. 


The CRM will be responsible for building strong relationships with hiring managers and MSP client sponsors to improve results and provide service value. The CRM will leverage existing account relationships by utilizing consultative selling techniques to increase and further develop Kelly’s market share and brand. The CRM will be involved in quarterly reviews of accounts and take ownership of performance-based deliverables, escalations, and program objectives.

Essential Functions

  • The Client Relationship Manager will have day-to-day contact with the client program sponsors to identify new business opportunities, with a focus on providing Kelly with exclusive staffing engagements as a preferred service, with project SOW and Direct Placement staffing. 
  • Provide consistent insights and feedback to the recruiting team to ensure quality delivery and account objectives are met. 
  • Work closely with the recruiting leadership team by providing fulfilment requirements and ensuring efficient & timely follow through to drive the process along from interview to offer stage within a high-volume environment.
  • Partner with the MSP as an end-to-end resource to identify strategic, as well as transactional staffing needs. 
  • Develop core business and new service lines throughout the client's various locations and subsidiaries.
  • Understands and applies key industry trends and develops strategies to grow Kelly business.
  • Participates in contract renewals prior to expiration to improve terms and conditions, gross profit, etc.
  • Provide consultation, expertise, and solutions to the client, supporting their global talent strategy; Gains an understanding of client's overall business strategy.
  • Works closely with other internal Kelly divisions to represent the client and provide continuity of service across geographies and solutions.
  • Leverages account successes by replicating best-in-class programs and processes across the client organization and within the account base.
  • Communicates terms and conditions, servicing issues and pricing structures related to specific client accounts to the SETT Recruiting organization.
  • Engages all Kelly resources (subject matter experts) and divisions in support of client's objectives.
  • May perform additional related job duties as assigned.

Knowledge and Skills  

  • Strong problem-solving skills
  • Leadership and decision-making skills
  • Proven ability to build relationships, communicate effectively including the ability to organize and present data, develop new business, influence others, and accomplish many tasks simultaneously with attention to detail
  • Demonstrate strong customer focus, flexibility, team orientation and technical proficiency (computer skills)


  • Must have 5+ years’ experience with supplier management, VMS Tools, contractual SLA’s, and metrics, managing complex accounts with an emphasis on key account management.
  • Work Location:  Combination of on site and virtual.
  • This job can be performed anywhere except in the state of Colorado. Colorado residents will not be considered for this job posting.
  • Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies.  A Kelly recruiter will confirm and share more details with you during the interview process.

What’s in it for you?

Kelly takes pride in supporting the whole person, their family and their future. We understand that in order to thrive, we have to build lasting relationships and provide our employees with endless possibilities for growth. At the end of the day, we know that work is more than making a living – it’s about making a life.

Additional Benefits:

Healthcare – Medical, Dental, Vision

401(k) Match

Paid Time Off

Vacation Purchase Program

Tuition Reimbursement

PerkSpot – Personal Online Discount Program

Why Kelly?

Working at Kelly means being part of a global team making people-work connections that count, because we believe helping people become who they’re meant to be benefits us all. At every location and every level within our company, Kelly’s people are unique in their understanding and commitment to helping people create better futures and helping companies across the globe compete, prosper, and grow. The work we do matters. Helping people transform their lives matters. Shaping the future of work matters. If you have a passion for helping others, what’s next for you may very well be joining our internal global team and working to make a difference.

About Kelly Services®

Kelly connects talented people to companies in need of their skills in areas including Science, Engineering, Education, Office, Contact Center, Light Industrial, and more. We’re always thinking about what’s next in the evolving world of work, and we help people ditch the script on old ways of thinking and embrace the value of all workstyles in the workplace. We directly employ nearly 500,000 people around the world, and we connect thousands more with work through our global network of talent suppliers and partners in our outsourcing and consulting practice.

Kelly Services is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation and gender identity. Equal Employment Opportunity is The Law.