6257 - Sr.MSP Relationship and Supplier Consultant

USA    |     Other   |   Full-time
Job Reference: 6257 - Posted 19-Nov-2021

The Sr. Talent Supply Chain Consultant role provides expertise to hiring managers for the facilitation of procuring the services of temporary and/or contract employees to meet a client’s current workforce needs.  This role requires experience in overall workforce management in the labor market as well as familiarity with and ability to master procurement technology tools. The ability to manage client-facing interactions to drive consultations and provide guidance on different delivery solutions is a daily requirement of the Sr. Talent Supply Chain Consultant role. 

Client, Program, and Supplier Management:
• Ensure Key Performance Indicators (KPI) and Service Level Agreements (SLA) objectives are met by taking an active role in continuous improvement and service delivery.
• Utilize bill rate benchmarking data and competitive bidding to ensure cost containment for the customer.
• Build customer and supplier relationships through professional rapport, consistent follow-up and maintaining contact and ongoing communication.
• Proactively identify service delivery issues and provide appropriate and timely solutions.
• Act as a liaison with Suppliers and customer managers to resolve daily operational issues. Escalate as appropriate.
• Contribute consultative input and client requirement expertise to annual supplier summit
• Possess an innate ability to know what needs to be done and takes initiative to perform those tasks without being asked or told. The ability to work independently and be a decision-maker is imperative. Conduct weekly/monthly Supplier review calls.
• Conduct training for Suppliers and hiring managers.
• Prepare and conduct Supplier Summit activity.
• Prepare and conduct Supplier Scorecard Activity.

Program and Operational Support:
• Sr. Talent Supply Chain Consultant Full cycle recruitment for a variety of positions. Consultative approach to hiring managers and candidates
• Perform consultation calls with hiring managers to assess needs and determine best sourcing strategies to ensure the acquisition of the best talent Utilization of procurement technologies to facilitate fulfillment of role and move requisition through client’s internal processes. Provide complete and thorough information and data points to supply chain via both documentation and consultation conference calls.
• Monitor daily progress of requisition and follow up accordingly.
•.The Sr. Talent Supply Chain Consultant role supports the financial processes related to timecard & expense management, invoicing, and corrections.
• Maintain discipline of execution by; managing time and competing priorities; be committed to Kelly process, technology, and documentation requirements; and taking the initiative to learn and fully understand the client’s needs • Ability to manage multiple situations effectively while multitasking and maintain a sense of urgency and attention to detail 

Act as escalation point and group leader for other TSCC’s on the team. Effectively managing escalations until fully resolved to customer’s satisfaction.

Technology Support:
• Develop a thorough understanding of the functionality and capabilities of procurement tools used to deliver KellyOCG’s MSP solution
• Support Technology updates by providing an overview of new functionality to both client and supplier as necessary
• Develop strong knowledge of SR. VMS technology in order to be able to operate efficiently and trouble-shoot simple issues when client or Suppliers escalate.

Qualifications Required:

• Must have . work experience in temporary labor, service level, and/or customer service industry with heavy focus on white glove customer service in a fast paced environment.

• Candidate must demonstrate an ability to multitask, attention to detail, excellent communication skills (both in one-on-one and in group settings, with both internal and external audiences), and technical proficiency (e.g., MS Office, internet, VMS tools).

• Proven experience in creating and developing strategic relationships that promote positive client and employee engagement. Possess data entry, analytical, and organizational skills. Ability to see interrelationships of data/ideas. Can use of program data to educate customer, supplier, and drive change. Previous people management expertise is preferred but at a minimum candidate must demonstrate the ability to develop this skill

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies.  A Kelly recruiter will confirm and share more details with you during the interview process.

What’s in it for you?

Kelly takes pride in supporting the whole person, their family and their future. We understand that in order to thrive, we have to build lasting relationships and provide our employees with endless possibilities for growth. At the end of the day, we know that work is more than making a living – it’s about making a life.

Additional Benefits:

Healthcare – Medical, Dental, Vision

401(k) Match

Paid Time Off

Vacation Purchase Program

Tuition Reimbursement

PerkSpot – Personal Online Discount Program

About Kelly Services®

Kelly connects talented people to companies in need of their skills in areas including Science, Engineering, Education, Office, Contact Center, Light Industrial, and more. We’re always thinking about what’s next in the evolving world of work, and we help people ditch the script on old ways of thinking and embrace the value of all workstyles in the workplace. We directly employ nearly 500,000 people around the world, and we connect thousands more with work through our global network of talent suppliers and partners in our outsourcing and consulting practice. Kelly Services is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation and gender identity. Equal Employment Opportunity is The Law.