6348 - Kelly Education Client Manager - Virtual, NE Region (Central/South NJ territory)

USA    |     Business Operations   |   Full-time
Job Reference: 6348 - Posted 03-Dec-2021

The Client Manager is responsible for the development and execution of strategies for the Client Services department creating efficiencies and assisting in the achievement of KE’s strategic goals. Client Managers are instrumental in Kelly Educations’ overall success with customers various solutions. This position will be the main point of contact for the customer as it pertains to the overall client relationship and service delivery. They will serve as a business partner to the client by acting as an extension of the client's HR department, developing, and managing relationships with the customer, identifying process improvements, and ensuring consistent service levels across the school district.

Crucial Functions

Business Development

  • Proactively identifies business growth opportunities with new end-users, departments, and/or divisions
  • Maintains thorough understanding and knowledge of customer’s business, industry, trends, and current events
  • Develops strong relationships with new and existing customer end-users by understanding their business and staffing needs and by facilitating connections between customers departments and the Kelly sales team
  • Invests time in customer-facing activities to understand needs and seeks client feedback to improve service
  • Leads and grows relationships with partners across the customer’s organization
  • Demonstrates understanding for the client’s priorities, processes, policies and procedures
  • Proactively identifies and implements work processes that improve speed, productivity, efficiency, cost, and/or the customer experience
  • Prepares and presents Monthly, Quarterly, Annual, Ad Hoc business reviews

Account Management

  • Maintain current hiring practices, recruitment strategies, and staffing industry trends
  • Collaborate with Kelly partner groups regarding recruiting strategies based on client need
  • Maintain regular contact with client managers regarding orders (e.g., order confirmation and status updates)
  • Maintains a working relationship with the Talent Training specialist to ensure all client training needs are being met
  • Serves as contact for customer issues, identifies and carries out appropriate actions to resolve issues and/or advances as appropriate, and assesses results to ensure action plans are effective
  • Participates in customer meetings, analyzes customer needs, makes staffing recommendations, and secures staffing requests
  • Must have complete knowledge of contractual agreements to ensure 100% compliance
  • Ensures all order activity is accurately documented in front office systems
  • Handles assigned functions of account P&L (e.g., cost of services, documentation of cost savings, and demonstration of beneficial services to the customer)
  • Determines customer reporting requirements and documents information appropriately
  • Creates, reviews, and analyzes reports and statistics, taking action when vital.
  • Provides end-user technical support on programs that assist in the customer order process
  • Provides additional administrative support as necessary to ensure internal and external customer satisfaction

Customer Service

  • Field incoming calls and emails
  • Respond to team, client, and employee needs via email, phone or in-person
  • Resolve customer and employee issues
  • Solicit customer/employee feedback to improve service

Requirements

4+ years of customer service, education, staffing, client, and/or account management

Live in or close to New Jersey, USA as this Client Manager's portfolio of clients will be in Central and Southern NJ

Ability to travel 20-40%

Skills

  • Must be able to function in sophisticated and matrix environments with multiple customers
  • Ability to develop strong working relationships with all levels
  • Good written and verbal communication skills, negotiation, interpersonal, and decision-making skills.
  • Ability to function independently/autonomously yet know when to get management involved.
  • Must be comfortable addressing and influencing many levels of management within Kelly and the customer
  • Must be innovative in their approach, willing to try new things, and operate in ambiguous situations
  • Attention to detail, ability to meet deadlines, use sound judgment, and prioritize
  • Strong leadership, problem solving, and decision- making skills
  • Must have proficient digital literacy including Word, Excel, and PowerPoint

What’s in it for you?

Kelly takes pride in supporting the whole person, their family and their future. We understand that in order to thrive, we have to build lasting relationships and provide our employees with endless possibilities for growth. At the end of the day, we know that work is more than making a living – it’s about making a life.


You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies.  A Kelly recruiter will confirm and share more details with you during the interview process.


Additional Benefits:

Healthcare – Medical, Dental, Vision

401(k) Match

Paid Time Off

Vacation Purchase Program

Tuition Reimbursement

PerkSpot – Personal Online Discount Program

Why Kelly?

Working at Kelly means being part of a global team making people-work connections that count, because we believe helping people become who they’re meant to be benefits us all. At every location and every level within our company, Kelly’s people are unique in their understanding and commitment to helping people create better futures and helping companies across the globe compete, prosper, and grow. The work we do matters. Helping people transform their lives matters. Shaping the future of work matters. If you have a passion for helping others, what’s next for you may very well be joining our internal global team and working to make a difference.

About Kelly

Kelly connects talented people to companies in need of their skills in areas including Science, Engineering, Education, Office, Contact Center, Light Industrial, and more. We’re always thinking about what’s next in the evolving world of work, and we help people ditch the script on old ways of thinking and embrace the value of all workstyles in the workplace. We directly employ nearly 500,000 people around the world, and we connect thousands more with work through our global network of talent suppliers and partners in our outsourcing and consulting practice.

Kelly Services is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.