7227 - Senior User Experience (UX) Designer - Virtual USA

Remote, USA    |     Marketing/Advertising   |   Full-time
Job Reference: 7227 - Posted 10-May-2022

You’re an inquisitive problem-solver who has profound empathy for customers and a keenness to put yourself in their shoes.  You’re part analytical, part creative, and part educator.  You understand how to find the right problem to solve, and you’re obsessed with framing the problem in a way that makes the solution obvious.

As a Senior User Experience (UX) Designer, you’ll lead major UX projects and guide the direction of User Experience for the organization, working with stakeholders on design, usability, and accessibility of multiple experiences within our digital talent ecosystem. You’ll leverage UX design best practices and implement best-in-class standards to deliver engaging, high-quality experiences for our consumers (aka job seekers and talent).  And you’ll design and deliver incremental experiments from a prioritized set of hypotheses using a variety of methods, including prototypes, and A/B testing.  Ultimately, your work will drive improved digital journeys, increase conversions, and increase satisfaction.

If you’re enthusiastic about turning insights into impactful user journeys, and dedicated to enhancing customer digital experiences, we’d like to meet you.

Responsibilities:

  • Conceptualize, design, and communicate effectively through organized UX artifacts, including sketches, storyboards, wireframes, mockups, prototypes, and related documentation that represent the user paths.
  • Provide UX consultation and guidance to internal business partners and implementation teams; communicating effectively (both verbally and in writing) with all levels and roles in the organization.
  • Distill business requirements, market research, and user needs into actionable insights to derive, articulate, and test hypotheses.
  • Understand usability heuristics and methodologies for crafting effective usability requirements; leverage this understanding to evaluate and provide heuristic recommendations for user interfaces.
Skills Required;
  • Remarkable passion for customer experience.
  • Required: Demonstrated proficiency in human-centered design; constantly keeping abreast of evolving user needs, latest trends, best practices, and translating them into new or optimized user experiences.
  • Excellent problem solving, conceptual thinking, and analytical skills.
  • Required: Demonstrated ability to interface with business, technology teams, and third-party vendors; working cross-functionally and maintaining strong relationships.
  • Required: Solid understanding of WCAG Level AA accessibility requirement standards.
  • Required: Strong bias towards action in a sometimes-ambiguous environment.
  • Required: Excellent communication and presentation abilities, including being able to explain UX design rationale, to align and persuade stakeholders, and to drive conversations.
  • Required: Knowledge of industry tools: presentation programs (Keynote, PowerPoint), UX design programs (Sketch, Adobe, etc.), analytics tools (Google Analytics, etc.)
  • Required: Demonstrated ability to influence in all directions.
  • Required: Results-oriented with the ability to manage competing priorities.
  • Preferred: Ability to handle multiple demands/priorities and achieve organizational objectives.
  • Preferred: A portfolio of complex digital experiences for global brands across mobile, tablet, and web channels.
  • Preferred: Experience engaging diverse audiences.
 Qualifications Required:
  • 8 years of previous user experience design, human-centered design, or related experience that provides the knowledge, skills, and abilities to perform the job
  • BA / BS and/or equivalent relevant experience
  •  CCXP preferred
  • 10% travel
  • The salary range is $80k-$120k depending upon experience
  •  Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies.  A Kelly recruiter will confirm and share more details with you during the interview process.

What’s in it for you?

Kelly takes pride in supporting the whole person, their family, and their future. We understand that in order to thrive, we have to build lasting relationships and provide our employees with endless possibilities for growth. At the end of the day, we know that work is more than making a living – it’s about making a life.

Additional Benefits:

  • Healthcare – Medical, Dental, Vision
  • 401(k) Match
  • Paid Time Off
  • Vacation Purchase Program
  • Tuition Reimbursement
  • PerkSpot – Personal Online Discount Program

About Kelly Services®

 

Kelly connects talented people to companies in need of their skills in areas including Science, Engineering, Education, Office, Contact Center, Light Industrial, and more. We’re always thinking about what’s next in the evolving world of work, and we help people ditch the script on old ways of thinking and embrace the value of all workstyles in the workplace. We directly employ nearly 500,000 people around the world, and we connect thousands more with work through our global network of talent suppliers and partners in our outsourcing and consulting practice.

Kelly Services is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation and gender identity. Equal Employment Opportunity is The Law.