7494 - Professional & Industrial - Account Manager - Large Accounts North

Remote, PA, USA    |     Sales/Business Development   |   Full-time
Job Reference: 7494 - Posted 02-May-2022
The Account Manager leads client strategy inclusive of client relationships, service delivery, and growth tied to specific growth targets. The percent of the time is spent dedicated to these functions will be dependent on the individual role and accounts assigned. For accounts that have delivered in or across multiple Business Units/Domains, there could be multiple Account Managers in which a Primary Account Manager will be designated.  

 You will be responsible for the overall growth, including responsibility for the P&L, GP, and contribution along with program optimization. This role will be the point of contact for the account and collaborates with the other Account Managers to ensure delivery to the customer. All Account Managers are encouraged to be SME in their Business Unit/Domain specific offering and will be used as a resource to win new business.  

 Essential functions:

  * Own the client relationship of Kelly clients; collaborate with account management teams in other business units
  * Point of contact for customers for non-Key Account relationships. If the account is a Key Account, will collaborate with the Key Account Manager team who will serve as the primary customer contact
  * Expand usage of core business and new business lines throughout the customer’s various locations and subsidiaries by identifying Kelly opportunities and developing support strategies
  * Lead the growth of the overall pipeline of opportunities generated in that portfolio and the conversion (proposal to close) ratio for those opportunities
  * Drives team in developing customer and industry networks (existing and new) that are both deep and wide and builds, active relationships with these networks
  * Maintain effective positive business relationships with key decision-makers. Meet with key customer collaborators on a frequent basis to ensure high levels of satisfaction and consult on future needs/program improvements
  * Serves as the escalation point for service issues and leads proactive problem resolution
  * Responsible for Kelly’s introduction wherever the customer does business
  * Negotiate contract renewals prior to expiration to improve terms and conditions, gross profits, etc. Supervise the renewal of all clients within the team
  * Acquire an in-depth understanding of the customer’s objectives and needs and or gain a better understanding of the customer’s via branch knowledge/outside sources and join the branch with face to face interaction with the customer
  * Demonstrate customer successes, replicate efficient programs and resolve issues efficiently
  * Develop strategic client plans and interact with field and peers to share experience and knowledge and maintain frequent contact.
  * Ensure client service delivery issues are raised and resolved with appropriate parties kept apprised of the situation. Work to ensure positive outcomes are achieved whenever possible
  * Establish clients’ SOWs and handle accordingly (including change requests), where applicable
  * Identify ideas for valuable solutions to improve client value and apply critical thinking to build operational innovation.
  * Prepares and presents monthly, quarterly, and annual business reviews

 Knowledge & skills 

 Strong problem solver, strategic thinker and decision-maker  

 Strong financial knowledge with the ability to understand influences on profitability  

 Microsoft skills including word, Excel and PowerPoint 

 Analyze monthly financial statements and implement strategies to increase profitability  

 Proven track record of optimally influencing both internally and externally 

 Ability to balance client demands with internal capabilities/profitability  

 Ability to travel up to 40% of the time 


 3+ years of Account Management, operations, sales, or service delivery into a customer account

 You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies.  A Kelly recruiter will confirm and share more details with you during the interview process. 

 Benefits Program 

  * Paid Time Off - we are now offering 3 weeks of PTO
  * Holidays we have increased our paid holidays to 8, with the addition of Martin Luther's King Birthday
  * Sick/Mental Health/Well-Being  five days
  * Floating holidays/Personal Significance - three days
  * Volunteer - one day
  * Healthcare - Medical, Dental, and Vision
  * 401(k) Match
  * Vacation Purchase  Program
  * Tuition Reimbursement
  * PerkSpot - Personal Online Discount Program

 About Kelly Services® 

 Kelly connects talented people to companies in need of their skills in areas including Science, Engineering, Education, Office, Contact Center, Light Industrial, and more. We’re always thinking about what’s next in the evolving world of [1] work, and we help people ditch the script on old ways of thinking and embrace the value of all work styles in the workplace. We directly employ nearly 500,000 people around the world, and we connect thousands more with work through our global network of talent suppliers and partners in our [2] outsourcing and consulting practice.  

 Kelly Services is an equal opportunity employer committed to employing a diverse, equitable, and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.