7507 - Talent Advisor Team Lead (Professional & Industrial) - Charlotte, NC

Your Opportunity for Impact!

The Talent Advisor Team Lead is instrumental in Kelly’s overall success with large volume of clients. You will serve as a strategic partner to the client offering consultative services, providing process recommendations, benchmarking, reporting, cost savings mentorship, when possible, and will provide overall guidance on account strategy for the service team. Daily operational responsibilities include oversight of the operational relationship; business development and retention; consultative selling and the development of customer-focused solutions; client engagement; adherence to contractual SLAs and ensuring all Kelly staff understand and deliver against client processes, procedures, and policies. The success will be highly impacted by their ability to communicate, establish strong working relationships with the client, and the development of effective partnerships with the relevant Kelly support functions.

Business Development and Client Retention

Maintains thorough understanding and knowledge of client’s business, industry, trends, key strategic objectives, processes, and current events

Understands and can articulate the features, advantages, and benefits of Kelly’s entire suite of products/solutions, services, and offerings

Increases Kelly’s revenue with this client

Develops new business across multiple products and solutions by expanding to additional client departments and divisions

Provides input and support to the overall account strategy

Seeks out new relationships with multiple client partners and decision-makers across the client’s organization (e.g., Division Business Leaders, line managers, Safety, HR, procurement)

Uses NPS results to drive and develop client engagement and affect client outcomes

Researches the client’s business and structure and seeks opportunities to create demand generation and value

Provides thought leadership to the client (e.g., presentations, cost savings recommendations, diversity measures, reporting)

Invests time in client-facing activities to understand their needs

Identifies cross-selling opportunities and engages the appropriate COE team member

Partners with Kelly specialists to ensure that we are developing tailored solutions and evolving the solution to meet the needs of the client

Articulates the value of Kelly products, solutions, and services versus those of our competitors

Participates in the development and delivery of business reviews

Account Management

Participates in the coordination of solutions among all internal key partners

Supervises operational activities to ensure Kelly is meeting or exceeding contractual service level agreements

Monitors service delivery team to ensure timely quality and professional service needs are met

Establishes a strategy to ensure compliance with the client’s diversity supplier metrics

Serves as the point of contact for customer concerns; works with the service team to develop action plans that resolve client and/or candidate issues; supervises results to ensure action plans are effective

Challenges processes or systems that limit innovation or growth; champions process improvement

When vital, assists team with management of temporary workforce (e.g., mentoring, counseling, terminations, co-employment, sexual harassment investigations

Must have complete knowledge of our contractual agreements to ensure 100% compliance

Analyzes and reviews reports and statistics, taking action when necessary. Creates ad hoc reports as the need arises

Develops strategies to enhance candidate Redeployment/Retention – maintains communication with the talent to discuss assignment status and engage others to assign talent to a new position before current assignment ends

Skill Improvement – drive contractor career growth and development

Effective communication by ensuring content, frequency, and delivery channels meet the needs/wants of the contractor population

Kelly Relationship Management & Team Building

Provides mentorship to employees to navigate/lead within a matrix environment

Clearly communicates roles and responsibilities and hold employees accountable for delivering results

Instills urgency in service team

Drives collaboration among individuals, teams and across businesses

Provides feedback and mentorship to the service team to ensure client expectations are being met

Provides regular constructive feedback and development discussions with employees

Does this sound like you?

2+ years of experience in HR or Operations Support

5+ years’ shown success in the Talent Advisor or similar role preferred

Experience in customer service and/or administrative support role with some leadership/management experience.

Candidate must demonstrate an ability to multitask, attention to detail, good communication skills, and technical proficiency (e.g., MS Office, internet).

Our Value Proposition

Kelly connects skilled people with some of the best companies in the world through our recruiting and outsourcing practices. As advocates for the value of all workers and workstyles, we’re united by our passion to connect people to work and support them in reaching their greatest potential. Our work truly matters, and we know it. We celebrate each other’s successes, because we’re all in this together and we know that empowering others lifts us all. Come join us and you’ll see we are a group of people dedicated to breaking down barriers for all people who want to work and connecting people to work that enriches their lives.

Your Total Health

At Kelly, we design our benefits with you and your total health in mind. Our plans focus on your emotional, mental, spiritual, financial, social, occupational, environmental, and physical well-being.

Key Benefits

• Paid Time Off (3 weeks)
• Holidays (8 days)
• Sick / Mental Health / Well-Being (5 days)
• Floating Holidays / Personal Significance (3 days)
• Volunteer Day (1 day)
• Healthcare – including Medical, Dental and Vision
• 401(k) Match
• Vacation Purchase Program
• Tuition Reimbursement
• Health Savings Account / Flexible Spending Accounts
• Company Provided Life and Disability Insurance
• Paid Parental Leave
• Adoption Assistance

Your Safety Matters

Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

Our Commitment

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.