7581 - Kelly Education Fulfillment Manager - Virtual, SW Region

USA    |     Customer Service/Contact Center   |   Full-time
Job Reference: 7581 - Posted 06-May-2022

Your Opportunity for Impact


The Fulfillment Manager is responsible for the development and execution of strategies for the Fulfillment department creating efficiencies to achieve Kelly’s strategic goals. This is achieved through leadership, direction, development, support, and training to internal staff. This position leads the Fulfillment Team as it pertains to the overall direction for servicing talent and customers. This individual serves as the partner concern point for service issues and is responsible for proactive problem resolution. Operational responsibilities include but are not limited to fulfillment process improvements, sharing industry and standard methodology knowledge, and partnering with other departments on candidate sourcing and customer needs. The FM has direct input in selecting, training, and developing internal team members and monitoring performance. In addition, they will act as a liaison between management and the field service team, while also coordinating the deployment of corporate initiatives. The success of this individual is highly impacted by their ability to communicate effectively, own the Fulfillment Team, and develop effective partnerships with relevant functions (e.g., operations, talent, and customer support).

Does this sound like you?

·         4-5 years Customer Service or staffing, and previous management experience

·         Has attention to detail – with the ability to multitask, prioritize, and use sound judgement.

·         Strong leadership, problem solving, and decision-making skills required.

·         Ethical, high integrity and sound judgment to accomplish goals

Required to live in one of the following states to be considered for the role: Arizona, Arkansas, Colorado, Louisiana, Missouri, Oklahoma, Texas, Utah

Our Value Proposition

Kelly connects skilled people with some of the best companies in the world through our recruiting and outsourcing practices.  As advocates for the value of all workers and workstyles, we’re united by our passion to connect people to work and support them in reaching their greatest potential.  Our work truly matters, and we know it. We celebrate each other’s successes, because we’re all in this together and we know that empowering others lifts us all.  Come join us and you’ll see we are a group of people dedicated to breaking down barriers for all people who want to work and connecting people to work that enriches their lives.

Your Total Health


At Kelly, we design our benefits with you and your total health in mind. Our plans focus on your emotional, mental, spiritual, financial, social, occupational, environmental, and physical well-being. 


Key Benefits:

·         Paid Time Off (3 weeks)

·         Holidays (8 days)

·         Sick / Mental Health / Well-Being (5 days)

·         Floating Holidays / Personal Significance (3 days)

·         Volunteer Day (1 day)

·         Healthcare – including Medical, Dental and Vision

·         401(k) Match

·         Vacation Purchase Program

·         Tuition Reimbursement

·         Health Savings Account / Flexible Spending Accounts

·         Company Provided Life and Disability Insurance

·         Paid Parental Leave

·         Adoption Assistance

Your Safety Matters


Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies.  A Kelly recruiter will confirm and share more details with you during the interview process.


Salary Range: 75,000-80,000


Our Commitment


Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.