7786 - Team Lead - Canada

Calgary, AB, Canada    |     Business Operations   |   Full-time
Job Reference: 7786 - Posted 19-May-2022

Hybrid Role- Onsite 3 days a week in Calgary and 2 days remote 

The person in this role will be expected to timely and accurately support the tasks specific to the department. This position requires the ability to work independently with people of multiple grade levels including internal teams, third party vendors and external clients to ensure service level agreements are met and client satisfaction levels are sustained. The Team Lead will manage staff and will work with various members of the business to develop best strategy, streamlining of activities and set future direction to meet the OCG needs of the business.

Duties and Responsibilities

Program and Operational Support:

  • Day to day management of team, including recruiting new team members, performance reviews, development and succession planning
  • Working with the HR department ensuring that training and development is aligned to the business strategy whilst employment legislation is adhered too
  • Manage projects and initiatives related to service delivery and tools that touch all areas of the business, including process flows, task instructions, training materials, measure, service delivery etc.
  • Ensure service delivery against SLAs as agreed with each client i.e., onboarding, recruitment, etc.
  • Ability to manage multiple situations effectively while multitasking and maintain a sense of urgency and attention to detail
  • Full cycle recruitment for a variety of positions.  Consultative approach to hiring managers and candidates
  • Perform consultation call with hiring managers to assess needs and determine best sourcing strategies to ensure acquisition of the best talent Utilization of procurement technologies to facilitate fulfillment of role and move requisition through client’s internal processes.   Provide complete and thorough information and data points to supply chain via both documentation and consultation conference calls.
  • Monitor daily progress of requisition and follow up accordingly.
  • Utilize candidate assessment and selection techniques when reviewing resumes to ensure only the best match is shortlisted.
  • The Talent Supply Chain Consultant supports the financial processes related to timecard & expense management, invoicing and corrections.
  • Coordinate and schedule interviews for hiring managers.
  • Negotiate bill rates to ensure that they are aligned with current market rates.
  • Maintain discipline of execution by staying focused on market goals and objectives; manage time and competing priorities; be committed to Kelly process, technology, and documentation requirements; and taking the initiative to learn and fully understand the client’s needs and skills required for open roles being managed.
  • Ability to manage multiple situations effectively while multitasking and maintain a sense of urgency and attention to detail

Client, Program and Supplier Management

  • Ensure Key Performance Indicators (KPI) and Service Level Agreements (SLA) objectives are met by taking an active role in continuous improvement and service delivery.  
  • Utilize bill rate benchmarking data and competitive bidding to ensure cost containment for the customer.
  • Build customer and supplier relationships through professional rapport, consistent follow-up and maintaining contact and ongoing communication.
  • Proactively identify service delivery issues and provide appropriate and timely solutions.
  • Act as a liaison with Suppliers to resolve daily operational issues.  Escalate as appropriate.
  • Contribute consultative input and client requirement expertise to annual supplier summit
  • Utilize both client and market data to provide guidance to and set expectations for realistic recruiting cycle timelines
  • Possess an innate ability to know what needs to be done and takes initiative to perform those tasks without being asked or told.  The ability to work independently and be a decision maker is imperative.  

Technology Support

  • Develop thorough understanding of functionality and capabilities of procurement tools used to deliver KellyOCG’s MSP solution
  • Develop strong knowledge of technology in order to be able to operate efficiently and trouble-shoot simple issues when client or Suppliers escalate.
  • Support Technology updates by providing overview of new functionality to both client and supplier as necessary

Skills and Experience required

  • Candidate must demonstrate an ability to multitask, an attention to detail, excellent communication skills (both in one-on-one and in group settings, with both internal and external audiences), and a technical proficiency (e.g., MS Office, internet, VMS tools).
  • Possess data entry, analytical, and organizational skills
  • Ability to be proactive and anticipate the needs within the specific area of service and apply logic and reasoning as appropriate
  • Demonstrated time management skills and be able to work in a fast-paced environment


  • Must have Recruitment background or equivalent. Work experience in temporary labor, service level and/or customer service industry 
  • Candidate must demonstrate an ability to multitask, an attention to detail, excellent communication skills (both in one-on-one and in group settings, with both internal and external audiences), be a team player, and a technical proficiency (e.g., MS Office, internet, VMS tools – Fieldglass experience is a plus). 
  • Proven experience in creating and developing strategic relationships that promote positive client and employee engagement.
  • Possess data entry, analytical, and organizational skills 
  • Ability to see interrelationships of data/ideas.  Can assess a candidate against criteria, use of program data to educate customer, supplier and drive change.
  • Previous people management expertise is preferred but at a minimum candidate must demonstrate the ability to develop this skill
  • Bachelor’s degree or certification in Business/Human Resources or equivalent experience.
  • 5 plus years of relevant experience.

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies.  A Kelly recruiter will confirm and share more details with you during the interview process.

What’s in it for you?
Kelly takes pride in supporting the whole person, their family and their future. We understand that in order to thrive, we have to build lasting relationships and provide our employees with endless possibilities for growth. At the end of the day, we know that work is more than making a living – it’s about making a life.

Additional Benefits:
Healthcare – Medical, Dental, Vision
401(k) Match
Paid Time Off
Vacation Purchase Program
Tuition Reimbursement
PerkSpot – Personal Online Discount Program

About Kelly Services®
Kelly connects talented people to companies in need of their skills in areas including Science, Engineering, Education, Office, Contact Center, Light Industrial, and more. We’re always thinking about what’s next in the evolving world of work, and we help people ditch the script on old ways of thinking and embrace the value of all workstyles in the workplace. We directly employ nearly 500,000 people around the world, and we connect thousands more with work through our global network of talent suppliers and partners in our outsourcing and consulting practice. Kelly Services is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation and gender identity. Equal Employment Opportunity is The Law.