7803 - Central Support Team Lead

The person in this role will be expected to timely and accurately support the tasks specific to the department within the EMEA OCG Central. This position requires the ability to work independently with people of multiple grade levels including internal teams, third party vendors and external clients to ensure service level agreements are met and client satisfaction levels are sustained. The Central Support Team Lead will manage staff in line with the EMEA OCG Central Strategy and will work with various members of the business to develop best strategy, streamlining of activities and set future direction to meet the OCG Central needs of the business.

This role will be reporting into the Senior Team Lead

Duties and Responsibilities

Program and Operational Support:

Day to day management of Central Support Team, including recruiting new team members, performance reviews, development and succession planning

Working with the HR department ensuring that training and development is aligned to the business strategy whilst employment legislation is adhered too

Manage projects and initiatives related to service delivery and tools that touch all areas of the business, including process flows, task instructions, training materials, measure, service delivery etc.

Ensure service delivery against SLAs as agreed with each client i.e., onboarding, recruitment, etc.

Ability to manage multiple situations effectively while multitasking and maintain a sense of urgency and attention to detail

Possess an innate ability to know what needs to be done and takes initiative to perform those tasks without being asked or told.  The ability to work independently and be a decision maker is imperative

Technology Support

Develop thorough understanding of functionality and capabilities of procurement tools used to deliver KellyOCG’s MSP solution

Develop strong knowledge of technology in order to be able to operate efficiently and trouble-shoot simple issues when client or Suppliers escalate.

Skills and Experience required

Candidate must demonstrate an ability to multitask, an attention to detail, excellent communication skills (both in one-on-one and in group settings, with both internal and external audiences), and a technical proficiency (e.g., MS Office, internet, VMS tools).

Possess data entry, analytical, and organizational skills

Ability to be proactive and anticipate the needs within the specific area of service and apply logic and reasoning as appropriate

Demonstrated time management skills and be able to work in a fast-paced environment

Desirable

·         European Languages desirable – Dutch, German, French, Italian, Spanish & Nordics