7885 - Operations Manager - Virtual Canada

Remote, SK, Canada    |     Business Operations   |   Full-time
Job Reference: 7885 - Posted 21-Jun-2022

Your Opportunity for Impact


The responsibilities of the Operation Manager include but are not limited to:
Customer relations
Financial reporting 
Performance management and development of direct reports
Growth Development Process / training
Continuous Process Improvement
Communication of Kelly Services initiatives
Human resource assistance

Management of Operations: 

Support customer relations at each operation through
Regular contact and communication with site customer
Weekly operations and volume reporting
Monthly customer meetings
Furnishing invoice familiarization
Conducting customer satisfaction survey and reporting

Financial Support
Profit and loss statement review
Budget support
Initiate and document cost saving initiatives
Explore and present new opportunities at operation

Assist Director of Operations with employee and operational issues through
Administration of Growth Development Program
Generate productivity reports as needed 
Assist with Continuous Process Improvement (CPI) events
Conduct employee evaluations and development plans
Provide coaching/counseling through Performance Improvement Plans and Corrective

 Actions

Hiring and development of employees to meet operational requirements
Implementing corporate directives at the operation level

Daily Operations
Immediate customer contact
Payroll processing and reporting
Contract compliance
Direction of employees and resources 
Problem resolution 
Facilitate equipment usage and need
Maintain Kelly Services Operations Binder

Communication with Director of Operations
Weekly operations reporting
Scheduled communication 
Support of Kelly Services-HQ
Communication and support of corporate initiatives

Required Experience

Business Degree or 5 years minimum experience in lieu of degree.
Previous leadership experience required.
Financial acumen required.
Comfortable with ERP and CRM systems required.
Previous experience in call center environments

Our Value Proposition

Kelly connects skilled people with some of the best companies in the world through our recruiting and outsourcing practices. As advocates for the value of all workers and workstyles, we’re united by our passion to connect people to work and support them in reaching their greatest potential. Our work truly matters, and we know it. We celebrate each other’s successes, because we’re all in this together and we know that empowering others lifts us all. Come join us and you’ll see we are a group of people dedicated to breaking down barriers for all people who want to work and connecting people to work that enriches their lives.