8598 - Account Manager - Large Portfolio North

USA    |     Sales   |   Full-time
Job Reference: 8598 - Posted 19-Aug-2022

Your Opportunity for Impact

The Account Manager is responsible for client strategy inclusive of our Large client relationships, service delivery and growth of the account tied to specific growth targets. They will own the overall growth, including responsibility for the P&L, GP and contribution along with program optimization. This role will be the primary point of contact for the account and will collaborate with the other Account Managers to ensure delivery to the customer. All Account Managers are expected to be SME in their Business Unit/Domain specific offering and will be utilized as a resource to win new business.



Job Duties:

·         Manage the client relationship of Kelly clients; collaborate with account management teams in other business units

·         Serve as primary point of contact for customer for non-Key Account relationships. If account is a Key Account, will collaborate with Key Account Manager team who will serve as primary customer contact

·         Expand usage of core business and new business lines throughout the customer’ various locations and subsidiaries by identifying Kelly opportunities and developing support strategies

·         Responsible for the growth of the overall pipeline of opportunities generated in that portfolio and the conversion (proposal to close) ratio for those opportunities

·         Drives team in developing customer and industry networks (existing and new) that are both deep and wide and to create demonstrated, active relationships with these networks

·         Maintain effective positive business relationships with key decision makers. Meet face to face with key customer stakeholders on a frequent basis to ensure high levels of satisfaction and consult on future needs/program enhancements

·         Serves as the escalated point of contact for service issues and is responsible for proactive problem resolution

Responsibilities:

·         Responsible for Kelly’s introduction wherever customer does business

·         Negotiate contract renewals prior to expiration to improve terms and conditions, gross profits, etc. Monitor the renewal of all clients within team

·         Obtain an in-depth understanding of customer’s objectives and needs and or gain a better understanding of the customer’s via branch knowledge/outside sources and join the branch with face to face interaction with the customer

·         Leverage customer successes, replicate efficient programs and resolve issues effectively

·         Develop strategic client plans and interact with field and peers to share experience and knowledge and maintain frequent contact.

·         Ensure client service delivery issues are escalated and resolved with appropriate parties kept informed of the situation. Work to ensure win-win outcomes are achieved whenever possible

·         Establish clients’ SOWs and manage accordingly (including change requests), where applicable

·         Identify ideas for value-added solutions to enhance client value and apply critical thinking to create operational innovation.

·         Prepares and presents monthly, quarterly, and annual business reviews

Requirements

  • Prior large customer management experience desired
  • Ability to travel when needed

Our Value Proposition

Kelly connects skilled people with some of the best companies in the world through our recruiting and outsourcing practices.  As advocates for the value of all workers and workstyles, we’re united by our passion to connect people to work and support them in reaching their greatest potential.  Our work truly matters, and we know it. We celebrate each other’s successes, because we’re all in this together and we know that empowering others lifts us all.  Come join us and you’ll see we are a group of people dedicated to breaking down barriers for all people who want to work and connecting people to work that enriches their lives.


Your Total Health

At Kelly, we design our benefits with you and your total health in mind. Our plans focus on your emotional, mental, spiritual, financial, social, occupational, environmental, and physical well-being.  

Key Benefits:

·         Paid Time Off

·         Holidays (8 days)

·         Sick / Mental Health / Well-Being (5 days)

·         Floating Holidays / Personal Significance (3 days)

·         Volunteer Day (1 day)

·         Healthcare – including Medical, Dental and Vision

·         401(k) Match

·         Vacation Purchase Program

·         Tuition Reimbursement

·         Health Savings Account / Flexible Spending Accounts

·         Company Provided Life and Disability Insurance

·         Paid Parental Leave

·         Adoption Assistance

Your Safety Matters   

Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies.  A Kelly recruiter will confirm and share more details with you during the interview process.

This job can be performed anywhere except in the state of Colorado. Colorado residents will not be considered for this job posting.

Our Commitment

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.