8782 - Vice President, Vertical Leader (Professional & Industrial) - Virtual

Remote, USA    |     Sales   |   Full-time
Job Reference: 8782 - Posted 29-Sep-2022
Your Opportunity for Impact

The Vice President, Vertical Leader (Kelly Professional & Industrial) is responsible for account management, which includes business development and revenue growth within multiple strategic, large accounts in the Auto, Oil, Gas, Energy, Finance and Insurance sectors. These accounts represent some of Kelly’s largest and most sophisticated solutions across the US region. The portfolio for a Vertical Lead will typically reflect a total of $400M+ in Kelly revenue.

This critical leadership role also has full P&L ownership and is responsible for the overall service delivery within a portfolio of accounts, serving as the single point of contact for delivering a ‘One Kelly’ solution to the client. The VP will drive growth goals and targets established for each account, and will set the strategic operational direction in partnership with internal team members. Additionally, the position ensures all teams within Kelly understand and can implement processes, procedures, and policies which are aligned to the operating and service level agreements with our clients. It is key that the VP represents the voice of the customer to drive improvements throughout the entire operation.

The role has direct management responsibility for leading a team of Sales, Account Management and Operational Leads.

Essential Functions

Relationship Management

  • Build, establish, and provide leadership and strategy for the establishment of a customer focused service delivery model
  • Establish clients SOWs and manage contractual terms and conditions accordingly (including change requests)
  • Ensure the business practices are meeting and exceeding overall service level agreements and customer satisfaction, keeping parties abreast of issues, customer concerns and resolutions
  • Engage with key customers on a frequent basis to provide subject matter expertise and insight in support of the clients’ strategic imperatives
  • Account Growth & Operational Efficiency
  • Balance the needs / expectations of the accounts, programs and lines of business while handling expenses effectively to meet growth and contribution targets
  • Demonstrate results for best-in-class program solutions to our customers and their end users by facilitating strong financial controllership of service delivery operations
  • Assess performance trends and make appropriate adjustments to improve efficiency in order to meet and exceed operating and contractual goals and sales objectives
  • Identify ideas to increase productivity, add innovation, and create solutions that enhance the impact of our solution to our clients


  • Collaborate with key internal partners on business plans / strategies which will both meet the customers’ needs and provide Kelly with an appropriate level of profitability
  • With partners, set strategic direction for the creation and adherence to operating and service level agreements which ensure the seamless delivery of services
  • Directly lead, manage, empower and develop managers who are responsible for establishing and directing service delivery to the client
  • Develop bench strength to effectively run the business, which includes having multi-layer succession plans in place


  • 15+ years of related / relevant experience including owning large contract negotiations and business development / sales with Fortune 100 companies
  • Excellent leadership, critical thinking and consultative competencies
  • Strong problem solver, analytical capacity and decision maker
  • Proven track record to effectively influence senior-level leaders both internally and externally
  • Strong financial savvy with the ability to impact revenue and business development
  • Ability to balance client demands with internal capabilities and profitability
  • Experience leading one or more verticals with complex accounts in matrixed environments with multiple partners on a national level
  • Role is virtual with approximately 50% travel in the US as well as Canada

Our Value Proposition

Kelly connects skilled people with some of the best companies in the world through our recruiting and outsourcing practices. As advocates for the value of all workers and workstyles, we’re united by our passion to connect people to work and support them in reaching their greatest potential. Our work truly matters, and we know it. We celebrate each other’s successes, because we’re all in this together and we know that empowering others lifts us all. Come join us and you’ll see we are a group of people dedicated to breaking down barriers for all people who want to work and connecting people to work that enriches their lives.

Your Total Health

At Kelly, we design our benefits with you and your total health in mind. Our plans focus on your emotional, mental, spiritual, financial, social, occupational, environmental, and physical well-being.

Key Benefits:

  • Paid Time Off
  • Healthcare – including Medical, Dental and Vision
  • 401(k) Match
  • Vacation Purchase Program
  • Tuition Reimbursement
  • Health Savings Account / Flexible Spending Accounts
  • Company Provided Life and Disability Insurance
  • Paid Parental Leave
  • Adoption Assistance

Your Safety Matters

Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

Our Commitment

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.