9001 - Reception Administrator - Onsite - Mississauga, Ontario

Mississauga, ON, Canada    |     Administrative/Clerical   |   Full-time
Job Reference: 9001 - Posted 01-Feb-2023

The primary function of the role is to manage all incoming calls during office hours at Canadian Headquarters.  All of our branch phone lines are directed into a RingCentral queue format where recruiting picks up calls directed to their queues and the OSS handles overflow.  They are the primary call handler for incoming customer inquiries where the client does not know who their Kelly contact may be or it is an unsolicited incoming call to one of the local branch RingCentral numbers.

The OSS redirects these calls as efficiently as possibly while providing exceptional customer service.

In between calls – there are weekly admin duties as detailed below.

Responsibilities:

  • 75% of the time – answering incoming RingCentral phone queues – represents 500-1000 calls a week.  Not all calls are answered so voicemail monitoring and redirection of the voicemail to the right person or team is critical that it be completed in a timely manner
  • 15% time – employment verification requests and work authorization VISA expirations
  • 5% Back up on laptop distribution and eventually manage laptop distribution for Canada
  • 5% Adhoc projects that require admin support from Recruiting or Account Management for Large Projects or Peak customer annual work load (Ferrero order Management)

About Kelly Services®

Kelly connects talented people to companies in need of their skills in areas including Science, Engineering, Education, Office, Contact Center, Light Industrial, and more. We’re always thinking about what’s next in the evolving world of work, and we help people ditch the script on old ways of thinking and embrace the value of all workstyles in the workplace. We directly employ nearly 500,000 people around the world, and we connect thousands more with work through our global network of talent suppliers and partners in our outsourcing and consulting practice.

Kelly Services is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation and gender identity. Equal Employment Opportunity is The Law.