9547 - RPO Program Manager

WE are looking for you to join our international RPO Team immediately for a home office-based assignment as 

RPO Program Manager 

ABOUT US: 

KellyOCG is a leading provider of workforce and recruiting services and process solutions. We develop innovative HR and recruiting strategies and offer integrated corporate solutions ranging beyond various workforce categories. Our teams maximise company investments in talent management as a result of process optimisation and increase process efficiency. Among others, this also includes product areas such as Recruitment Process Outsourcing (RPO) and Contingent Workforce Outsourcing (CWO), Talent Advisory Services as well as Business and Professional Services (BPS). 

The Programme Manager (PM) role is a blend of Recruiting Operations, Client Management and Team Leadership. You will own the operational and resource management for an RPO Specialty/Niche program which includes development and implementation of operational objectives, processes, strategies and skills to improve service delivery and engagement success. You will provide consultation to the Client and your Direct Reports and be responsible for meeting financial objectives and quality metrics.

Essential Functions:

• Responsible for the overall operational strategy and successful program delivery for one or more RPO Programs
• Lead a talent acquisition delivery process that is scalable, efficient and ensures delivery of top talent to the client
• Continuously drive ongoing process improvements and enhancements to ensure the program meets all critical metrics and SLA requirements
• Lead a team of direct reports that could consist of Recruiting Managers, Team Leads, Recruiters, Sourcers, Recruiting Logistic Specialist who may be onsite and/or virtual (to be customized per program)
• Coach, mentor and ensure your team has the knowledge and tools to be successful
• Identify training gaps and opportunities and ensure the team participates in appropriate training opportunities
• Drive team performance through metrics management
• Drive the overall recruiting and sourcing strategy, partnering with your team and other resources to build innovative and creative strategies to find the best talent
• Serve as the primary liaison between Client & KellyOCG team/leadership; act as a Consultative Business Partner who works with Client’s Human Resources & Talent Acquisition teams to monitor and measure Client satisfaction, respond to concerns and actively prevent future issues
• Build and oversee all client reporting showcasing program success and/or address program opportunities; build and deliver quarterly business reviews
• Ownership and management of program P&L and all related financials 
• Meet and exceed Financial Targets

Competencies:

• Quickly and strategically adapts to and get results in a fast paced, challenging and demanding work environment
• Has an entrepreneurial spirit and drive; thinks through situations methodically to uncover root cause and moves quickly to stay ahead of or solve problems before they arise
• Capable of working independently in a self-directed capacity as well as in a team environment
• Easily builds trusting relationships with Client partners, KellyOCG leadership and peers
• Absorbs knowledge quickly and can implement and manage client specific processes; works well in diverse business cultures
• Effective communicator, bringing in a consultative approach to the client partnership
• Strong leader who loves building high performing teams that deliver successful program results
• Organized, attentive to detail and has strong time management, administrative leadership and customer service orientation

Requirements:

• Bachelor’s degree or equivalent role related experience
• 5+ years of Operational Talent Acquisition Leadership experience – preferably within an RPO environment
• 8 - 10 years of Sourcing and Recruiting experience to include proactive and passive sourcing strategies (expert in advanced search techniques) and recruitment plans
• 5+ years of experience leading teams of 5 – 15 direct reports (onsite, offsite or virtual; geographically dispersed team management a plus)
• 3+ years of direct Client management
• Ability to build, execute and present strategic recruiting strategies and program improvements
• Experienced at creating and delivering Recruiting and Program metrics and presenting to senior leadership
• Strong understanding of P&Ls; experience meeting and/or exceeding financial budgets
• Knowledge of applicable employment laws & compliance
• Experienced user of Word, Excel & PowerPoint; working knowledge of various CRM, ATS and HRIS systems
• Fluent English, Good German or Dutch is a plus