About the role
In the role of the OTC Analyst, you will be part of the new team who builds the Business Services Centre in Delhi; transitioning the existing processes into the Centre and being responsible for OTC processes for the organization.
A good understanding of Order-to-Cash process and its various dependencies
1-2 years’ experience in cash collection, dispute management and account management (including AR to GL reconciliations) with high net worth customers
Ability to collaborate with, communicate and manage stakeholders at various levels of the company
Comfortable with ambiguity, action oriented and able to balance varied priorities.
Familiar with SAP AR Module
Fluency in English is a must
Responsible for debtor aging, ensuring timely collection of payments, either through direct contact with customers or by directing to local Sales/Account Manager staff.
Maintaining an accurate aging report and distribute to Sales Team/Local Marekt for assistance in collection/deduction management process
Preparing analysis of customer accounts and send account statements to the customer
AR ledger reconciliation to ensure all payments and credit notes are applied
Identifying held orders and taking actions to resolve
Investigating and resolving queries relating to non-payment of invoices
Classification of customer deductions and working with various stakeholders to resolve (triggering dispute case in SAP)
Reporting preparation: debtor days, cash flow forecast, credit note provisioning
Holding regular calls with various stakeholders to keep them updated
Identifying and executing the necessary process adjustments