Senior Analyst- OTC

Haryana Delhi,Gurgaon, India    |     Customer Service/Contact Center   |   Full-time
Job Reference: 4504 - Posted 28-Dec-2021

About the role

In the role of the OTC Senior Analyst, you will be part of the new team who builds the Business Services Centre in Delhi; transitioning the existing processes into the Centre and being responsible for OTC processes for the company.

Requirements:

A good understanding of Order-to-Cash process and its various dependencies

3-5 years’ experience in cash collection, dispute management and account management (including AR to GL reconciliations) with high net worth customers

Ability to collaborate with, communicate and manage stakeholders at various levels of the company

Comfortable with ambiguity, action oriented and able to balance varied priorities.

Familiar with SAP AR Module

Fluency in English is a must

 

Responsibilities:

Responsible for debtor aging, ensuring timely collection of payments, either through direct contact with customers or by directing to local Sales/Account Manager staff.

Maintaining an accurate aging report and distribute to Sales Team/Local Market for assistance in collection/deduction management process

Preparing analysis of customer accounts and send account statements to the customer

AR ledger reconciliation to ensure all payments and credit notes are applied

Identifying held orders and taking actions to resolve

Investigating and resolving queries relating to non-payment of invoices

Classification of customer deductions and working with various stakeholders to resolve (triggering dispute case in SAP)

Reporting preparation: debtor days, cash flow forecast, credit note provisioning

Holding regular calls with various stakeholders to keep them updated

Identifying and executing the necessary process adjustments