Senior Operations Manager- Record-To-Report (RTR)

Haryana Delhi,Gurgaon, India    |     Customer Service/Contact Center   |   Full-time
Job Reference: 4512 - Posted 02-Jan-2022

About the role

This role reports to the Direct of Finance Services and is responsible for service delivery of the RTR functions carried out in 2 locations – India and China. In this role, you will be part of a team who builds the new Business Service Centre in India, transitioning the existing processes into the Centre and realizing the company’s vision including defining new ways of working, building and maintaining the RTR operations team. You will be part of the leadership team of the centre in India.


RTR Senior Operations Manager will be responsible for:


Leadership, Relationships and Strategy

         Forge strong relationships with global stakeholders and work in partnership with them to ensure the achievement of ambitious business objectives.

         Establish and communicate a clear vision for the function and work with the RTR Global Process Owner (GPO) team to translate the vision into operational goals, objectives, and process roadmaps to make the vision a reality.

         Benchmark shared services organization against other companies and stay abreast of process trends and leading practices to formulate strategic direction and drive continuous process improvements.

         Ensure collaboration with other Centres in the region and partners.

         Leading on the local Corporate Social Responsibility agenda ensuring that DBS is a valued local corporate citizen.


Process Design, Delivery, Governance and Continuous Improvement

         Accountable for the smooth delivery of high-quality services for End-to-End (E2E) RTR scope to all business stakeholders.

         Drive realization of global process standardization in co-operation with the RTR GPO team.

         Establish realistic KPIs to drive process excellence year-on-year and focus on the delivery of value-added activities to the Markets.

         Establish strong governance to ensure deviations from global processes are justified.

         Lead the design and execution of a global strategy for the RTR processes, including associated policies and technologies.

         Participate in regular performance reviews and promptly address issues/risks in the RTR areas.

         Maintain a strong focus on execution and deliver short term results and successes while moving towards the long-term vision.

         Work in collaboration with DBS Controllers’ Teams with group and local reporting.

         Regular report on service delivery and key initiative.

         Strong focus on maximizing the utilization of functionalities of RTR Systems.

         Supports RTR GPO in setting the transformation agenda and driving process improvements and finance digitalization.

         Relentless drive for continuous improvements.