Sr. Logistics Operations Manager

Haryana Gurgaon, India    |     Other   |   Full-time
Job Reference: 5422 - Posted 25-Jul-2022

Responsibilities of the Role

-         Responsible for leading the tactical execution of day-to-day activities to deliver products and services to markets & owners whilst optimizing the response to operational realities, including ERP/SAP system updates that support the inter-company flow aligned with the movement of goods, operational collection/delivery coordination, creation of outbound orders and generation of documents required for export.

-         Leads and deploys the operational multi-modal shipping processes required for movement of goods from the CM to the end market, including domestic shipments and export of goods to global markets utilising shipments via road, ocean and air to meet business needs.

-         Create, collate, and distribute shipping documentation to all logistics partners to enable successful on-time collection, shipment and delivery of goods.

-         Act as the key liaison between the Contract Manufacturer, warehouse and 3PLs to manage all operational milestones for shipments throughout the end-to-end logistics flow at PO line level, from shipment booking at origin up until final delivery to market warehouse.

-         Ensure contract manufacturing providers performance, volumes and timeline goals are met by utilizing systems, tools and standard operating procedures to meet KPI service performance.

-         Responsible for determining capacity utilization requirements to plan at a PO line level to a synchronized shipment plan which is provided to Freight and Transport in securing sufficient capacity and containers with 3PL partners to the ship week requirement.

-         Responsible for shipped in-full and on-time performance for each PO line / order.

-         Conducts root cause analysis and implements corrective actions for service / operational failures.

-         Supports Global Logistics Excellence best-practice promotion and adopts value-add practices to constantly drive business process improvement.

Deliverables of the Role

-         Ensure all contract manufactures comply with Dyson governance standards that meet visibility, service, and cost requirements.

-         Ensuring all data exchanges (ASN) information received from a contract manufacturer is on-time, accurate and complete and ensures correct data upload to Dyson’s ERP system.

-         Escalate any incorrect data points, or missing information by identifying the root cause, and works cross-functionally to ensure improvement measures are captured and put in action to resolve manual intervention.

-         Ensures efficient and effective collaboration between cross functional teams and external Contract Manufacturing and 3PL service providers.

-         Monitors global standard KPIs that measure and track CM performance, working in close collaboration with Dyson Logistics Performance management to drive continuous improvement.

-         Ensures alignment internally and with contract manufacturers and 3PLs on standards and operating procedures.


Key Stakeholder Interfaces for the Role


-         Head of Global Logistics

-         Logistics Freight and Transport and Excellence

-         Contract Manufacturers, 3PLs and Hauliers

Critical Behaviours for the Role

Impact and influence: Develop and maintains effective and collaborative relationships (internal & external) to facilitate change and ensure cohesion across the network. Able to promote and secure stakeholder buy-in to ensure on-time bookings, shipment and delivery.

Interpersonal effectiveness: Is sensitive to different points of view and seeks to understand and resolve conflicts / issues in a constructive manner swiftly. Able to operate effectively and comfortably in a multi-cultural and global environment. Is able to give direction and support in a respectful and polite manner in line with Dyson values.

Flexibility: Deals effectively with uncertainty, ambiguity and a changing and challenging environment.

Skills and Knowledge Required for the Role


-         Knowledge and strong experience in complex manufacturing logistics operations and associated regulatory requirements (including safety, security and import / export compliance law).

-         Exceptional communication skills and high level of attention to detail, with an ability to evaluate complex issues, identify solutions and articulate these in an understandable way in a diverse working environment.

-         Strong ability in MS Excel and experience in handling large and complex data sets associated to shipment of goods on a global scale.

-         Has a strong working knowledge of the end-to-end supply chain, with a clarity for understanding the importance and interdependencies associated with each stage of the process — Plan, Source, Make, Deliver.

-         Skilled in handling all aspects of shipping and documentation required for export of goods to global markets.


Qualifications and Work Experience


-         3 to 5+ years' operational logistics and shipping experience in relevant industries.

-         Has a strong working knowledge of manufacturing, warehouse, transportation, distribution and export management.

-         Proactive leadership qualities and positive core values.

-         Excellent level of written and spoken English.