13649 - Service Support Representative - Virtual - USA
Together we change lives.
Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.
No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You will have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.
Our Account Support Representative is accountable for:
- Developing and implementing strategies to enhance customer satisfaction and retention by analyzing account data and identifying trends.
- Collaboration with cross-functional teams to resolve complex customer issues and escalate when necessary, ensuring timely and effective resolution.
- Conducting regular account reviews to assess customer needs and recommend strategic solutions to improve service delivery.
- Leading the development and execution of account-specific plans to drive customer success and achieve business objectives.
- Monitoring and analyzing key performance indicators (KPIs) to evaluate account performance and make data-driven decisions.
- Providing expert guidance and training to junior team members, fostering a culture of continuous improvement and professional development.
- Negotiating and managing contracts, ensuring compliance with company policies and legal requirements.
- Developing and maintaining strong relationships with key stakeholders, including customers, internal teams, and external partners, to drive mutual success.
Essential Skills, Knowledge, and Experience:
- Working to advanced knowledge in CRM software (e.g., Salesforce, HubSpot) for managing client accounts and tracking interactions.
- Strong knowledge of accounting principles and financial software (e.g., QuickBooks, Xero) to assist with client inquiries.
- Experience with data analysis tools (e.g., Excel, Tableau) to generate reports and insights.
- Familiarity with project management tools (e.g., Asana, Trello) to coordinate support tasks and timelines.
- Understanding of compliance and regulatory requirements relevant to client industries to advise on best practices.minimum of 3+ years of staffing experience required, preferably working within a manufacturing environment; understanding of HR/staffing practices such as on-boarding and off-boarding plus employment law is preferred.
- Strong communication skills to effectively interact with clients and internal teams. Problem-solving abilities to troubleshoot and resolve complex client issues.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Collaborative mindset to work cross-functionally and drive team success.
- Adaptability to quickly learn new tools and processes as needed.
Total compensation package and benefits applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits for full-time employees at: Kelly Services | People (benefitsatkelly.com).
Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.
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