11984 - BPO On-Site Operations Supervisor - Plano, TX

Together we change lives. 

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. 

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward.  You’ll have opportunities to grow your expertise and capabilities, both professionally and personally.  As a team we celebrate inclusion, caring and collaboration.  As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives. 

Our On Site BPO Onsite Operations Supervisor is Accountable for: 

Directs the ongoing daily activities of the assigned distribution facility assuring accurate accountability and efficient movement of product. . Support of corporate and contract objectives, financial, personnel and operational management at KOCG operations and including. 

• Customer relations 
• Day to day operational work
• Financial reporting 
• Performance management and development of direct reports 
• Growth Development Process / training 
• Continuous Process Improvement 
• Communication of KOCG initiatives 
• Human resource assistance 

 Essential Skills: 

• Support customer relations at operation through regular contact and communication with site customer
• Daily operations reporting 
• Profit and loss statement review 
• Manage employee and operational issues with assistance from HR 
• Generate productivity reports as needed 
• Assist with Continuous Process Improvement (CPI) events 
• Conduct employee evaluations and development plans 
• Provide coaching/counseling through Performance Improvement Plans and corrective actions 
• Payroll processing and reporting 
• Contract compliance 
• Weekly operations reporting 

Seeking a minimum of 5 yrs. in a people manager role

Total compensation package and benefits commensurate with the position.  

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.