12797 - BPO Talent Care Manager-Chandler, AZ

Together we change lives. 

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives. 

Our HR Talent Care Manager is responsible for: 

Overseeing and enhancing the daily operations of the HR function across all BPO PNI client locations. This role ensures the efficient delivery of HR services, compliance with policies and regulations, and the continuous improvement of HR systems and processes. The ideal candidate is both strategic and detail-oriented, with a strong focus on operational excellence, employee experience, and alignment with BPO Semiconductor organizational goals.

Job Responsibilities:

• Manage HR case investigations, risks and escalations for both full-time and temporary employees promptly, ensuring strict confidentiality throughout the process.

• Ensure compliance with labor laws, regulations, and internal policies in all client locations.
• Revise employee policies and procedures to reflect the client's work environment and the specific requirements of the BPO projects.
• Oversee HR data management, ensuring accuracy, confidentiality, and compliance with legal and company standards.
• Provide leadership, guidance, and oversight to HR Generalist direct reports, ensuring alignment with organizational goals and HR best practices.
• Partner with Corporate HR, Client HR, Payroll, Benefits, Legal, and other key departments to streamline and align cross-functional processes, ensuring operational efficiency and compliance.
• Collaborate with the Senior Operations Manager to support employee relations by advising managers and employees on HR policies, procedures, and best practices to foster a positive and compliant workplace environment.
• Drive cadence and accountability across the HR case life cycle by monitoring case progress, ensuring adherence to service level agreements (SLAs), and proactively identifying bottlenecks. Generate and analyze reports and metrics on case closure timelines, while upholding strict standards of confidentiality and data integrity.
• Design, implement, and deliver leadership training programs that align with both Human Resources and operational objectives, fostering Operation Manager development, enhancing organizational performance, and supporting BPO strategic business goals.
• Drive continuous improvement in HR processes and employee experience.
• Act as a primary liaison and representative for Operations Managers in addressing escalated employee relations issues and challenges.

 Skills:

• Strong knowledge of employment laws and HR compliance.
• Proficient in HRIS platforms.
• Excellent organizational skills and attention to detail.
• Strong problem-solving and decision-making skills.
• High level of confidentiality, integrity, and professionalism.
• Exceptional interpersonal and communication skills.
• Ability to manage multiple priorities and thrive in a fast-paced environment.
• Project management skills and experience leading HR projects.
• Experience in global or multi-location HR operations.

Requirements: 

• 5-6 years of progressive experience in professional HR or a similar position.
• This position requires strong leadership skills, a deep understanding of both operations and HR functions, and the ability to manage change effectively within our growing organization.

Compensation package and benefits applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being.  Our range of Benefits for full-time employees can be explored at: Kelly Services | People (benefitsatkelly.com)

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.