12886 - MSP/SOW Operations Manager - Virtual (PST Hours)

Together we change lives. 

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. 

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward.  You’ll have opportunities to grow your expertise and capabilities, both professionally and personally.  As a team we celebrate inclusion, caring and collaboration.  As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives. 

Our MSP Operations Manager is accountable for: 

• Managing escalations and operations, and meeting KPIs and SLAs
• High level problem solving, supplier management, and program compliance
• Assisting with SOW management and processing
• Running performance reports via MS Excel

• Managing a team of Talent Supply Chain Consultants

Essential Skills, Knowledge, and Experience: 

• Bachelor’s Degree or equivalent preferred
• SOW experience is required
• Experience in analyzing and trending large amounts of data
• Strong ability to drive positive results and retain focus and motivation to ensure consistent output
• Strong communication skills, both written and verbal, interpersonal and decision making
• Excellent time management and organization skills
• Ability to work in a fast-paced environment, multi-task, and prioritize with strong attention to detail
• Ability to work in a team environment and collaborate with peers and colleagues on projects, solutions, and issues
• Strong people management skills with the ability to put trust and empowerment in all reports
• Independent and strategic thinker

Seeking minimum of 7 years of MSP account management, operations, or service delivery in a customer account.

Total compensation package and benefits applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits for full-time employees at: Kelly Services | People (benefitsatkelly.com).

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.