13025 - Onboarding Director

Together we change lives. 

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. 

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward.  You’ll have opportunities to grow your expertise and capabilities, both professionally and personally.  As a team we celebrate inclusion, caring and collaboration.  As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.  

As Director of Onboarding, you will lead the vision, strategy, and execution of our onboarding function across multiple regions and business lines. In this highly visible leadership role, you will drive a best-in-class onboarding experience that supports business outcomes, enhances talent retention, and builds a scalable foundation for long-term growth. You will oversee a team of people managers and specialists, fostering a culture of innovation, compliance, efficiency, and service excellence.

Responsibilities

• Provide strategic direction and operational leadership to the Onboarding team, including multiple managers and their teams across geographic regions.
• Develop and execute a scalable onboarding strategy that balances compliance, operational efficiency (e.g., speed to hire), and an exceptional new hire experience.
• Monitor team capacity, business demand, and organizational priorities to proactively allocate resources and support workforce planning.
• Ensure full compliance with legal, regulatory, and contractual onboarding requirements; serve as subject matter expert and final escalation point.
• Design and implement departmental goals, KPIs, and service-level standards; analyze performance data to drive continuous improvement and accountability.
• Build and strengthen cross-functional partnerships with Recruiting, HR, Legal, Compliance, IT, and Business Operations to ensure seamless onboarding delivery.
• Evaluate and implement technology solutions to enhance onboarding capability and automation.
• Champion a culture of coaching, collaboration, and continuous development; support leadership growth of people managers within the team.
• Lead organizational change initiatives related to onboarding and hiring process transformation; ensure adoption and alignment across impacted teams.
• Represent the onboarding function in enterprise-wide strategic planning and business reviews.

Essential Skills, Knowledge, and Experiences:  

• 5+ years of experience in staffing or recruiting 
• Proven success leading onboarding operations in a large, complex, or multinational organization.
• Demonstrated ability to develop and execute strategies aligned to business goals and translate them into scalable, measurable outcomes.
• Strong executive presence, communication skills, and ability to influence stakeholders across all levels of the organization.
• Exceptional communication, interpersonal and consultative skills
• Strong analytical skills and ability to use data to drive decisions and process improvements.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). 

Total compensation package and benefits applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being.  Explore our range of benefits for full-time employees at: Kelly Services | People (benefitsatkelly.com).

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.