13174 - Services Procurement Specialist, Israel

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We’re looking for a Services Procurement Specialist, preferably based in Haifa, to join our team in a hybrid role (with two days per week on-site at our client’s Haifa office). The successful candidate will be focused on program service delivery and provide operational excellence to a key global strategic client. 

Our Services Procurement Specialist is accountable for:

Facilitate and monitor outsourced service engagements through the life cycle which may include:

• Manage the life cycle of client’s outsourced service and project-based engagement using vendor management systems to include: 
  • Working with managers to create new requests.
  • Conducting SOW quality and compliance reviews.
  • Digitizing statements of work into the vendor management system.
  • Translating service requirements into digital statements of work within a client’s vendor management system.
  • Analyzing supplier rates and market benchmarking.
  • Negotiating savings.
  • Facilitating change orders.
  • Monitoring payment.
  • Facilitating onboarding and offboarding services suppliers and workers.
  • Manage the process for any independent contractor evaluations.
• Consult with managers and client stakeholders to guide managers to proper buying channels and help ensure they follow company guidelines.
• Consult with managers and client stakeholders to develop supplier requirements into an effective statement of work.
• Conduct contract and pricing negotiations.
• Oversee supplier contracts and associated statements of work (SOW).
• Monitor SOW approvals by manager and service provider, create amendments for changes, track spend and monitor project end date.
• Establish and monitor key performance indicators of supplier performance.
• Actively manage supply base which may include: 
  • Monitoring supplier performance including Scorecarding and KPI tracking.
  • Developing supplier continuous improvement and corrective action plans.
  • Facilitating supplier business reviews with client stakeholders.
• Ensure that all key service delivery objectives are met by taking an active role in continuous improvement of service delivery processes and in maintaining and improving stakeholder experience.
• Establish and manage relationships between the Suppliers, Client Managers, Procurement and other Stakeholders to ensure that all processes are followed and executed in a timely manner.
• Create, maintain and enhance program documentation such as SOPs (Standard Operating Procedures), work instructions and process flows.
• Act as a cooperative and contributing team member of the global program, delivering a high level of service and collaborating and supporting projects and stakeholders across all global regions.
• Ensure timely submittal of milestone payments, audit for accurate invoicing information and research and resolve supplier payment issues.
• Establish and build a professional rapport, following up consistently and maintaining on-going contact and communication.
• Maintain and keep current all required documentation in the designated technology platforms.
• Proactively identify service delivery issues and coordinate timely resolution.
• Educate suppliers and managers on program and provide appropriate training.

Essential Skills, Knowledge, and Experience:

• Bachelor’s degree or equivalent experience in Procurement, Technical, or Business-related field.
• 3-5 years of proven experience in Procurement or an Operations role supporting SOWs or equivalent experience.
• Strongly preferred experience in external client service outsourcing or consulting.
• Prior experience with VMS tools such as SAP Fieldglass/Beeline or procurement systems like SAP Ariba. 
• Experience supporting indirect services categories such as Consulting, IT services, or engineering services.
• Proven track record of managing procurement-related projects or initiatives effectively, ensuring timely delivery and desired outcomes.
• Fluent English and Hebrew.

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.