13327 - Global MSP Account Manager - Virtual

Together we change lives. 

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. 

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward.  You’ll have opportunities to grow your expertise and capabilities, both professionally and personally.  As a team we celebrate inclusion, caring and collaboration.  As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives. 

Our Account Manager is accountable for: 

• Client strategy inclusive of client relationships, service delivery, and growth of the account tied to specific growth targets
• Handling contract management and supplier negotiations and onboarding

• Maintaining effective positive business relationships with key decision makers
• Meeting with key customer stakeholders on a frequent basis to ensure high levels of satisfaction and consulting on future needs/program enhancements
• Serving as the escalated point of contact for service issues and is responsible for proactive problem resolution

Essential Skills: 

• Bachelor’s Degree or equivalent, preferred
• SOW experience is required
• Experience in contract management and onboarding suppliers is required
• Fieldglass and MS Excel technologies are preferred
• 5+ Years of Account Management, Operations, Sales, or Service Delivery into a Customer Account
• Strong problem solver, analytical thinker and decision maker

Seeking minimum of 7 years of account management, operations, or service delivery in a customer account. 

Total compensation package and benefits applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits for full-time employees at: Kelly Services | People (benefitsatkelly.com).

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.