13403 - Operations Consultant

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward.  You’ll have opportunities to grow your expertise and capabilities, both professionally and personally.  As a team we celebrate inclusion, caring and collaboration.  As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

We are seeking a highly motivated and experienced Operations & Client Engagement Manager to oversee and drive operational excellence, client satisfaction, and strategic growth across a high-profile national account. This role may span multiple client sites across the U.S., requiring coordination of service delivery, relationship management, and operational standards at scale.

Reporting into the Engineering organization, the ideal candidate will bring a background in engineering or operations—with a strong preference for those experienced in high-volume manufacturing environments and electronic component assembly. The role demands a balance of strategic thinking, operational execution, and client engagement.

Key Responsibilities

Operational Oversight

• Develop, implement, and refine operational processes and procedures to ensure efficiency, scalability, and compliance across multiple national sites.

Client & Talent Engagement

• Serve as a key point of contact for client and internal talent; ensure consistent, high-quality engagement experiences across geographically dispersed locations.

Metrics & Reporting

• Establish and maintain performance metrics, generate regular reports, and provide data insights to drive informed decisions.

Service Escalation Management

• Act as the primary escalation point for service delivery issues; manage resolution with urgency and professionalism.

Client Site Visits & Satisfaction Reviews

• Conduct regular visits and client check-ins across national sites to evaluate service satisfaction, build trust, and identify areas for improvement.

Project Leadership

• Lead and execute key initiatives such as the launch of the NC-based college Jabil Certification sponsorship program and other special projects.

Business Reviews

• Create and support regular business reviews with ENG locales, delivering actionable insights, clear action plans, and measurable outcomes.

Cross-functional Collaboration

• Work closely with stakeholders in Operations, Programs & Initiatives (P&I), ENG Onsites, Sales, and Leadership to align goals and drive success.

Travel

• Up to once per month to support client site activities, project launches, and strategic engagements across the nation.

Qualifications

• 5+ years of experience in operations or service management, preferably supporting large-scale, complex or national accounts.
• Demonstrated success managing and improving operational processes at scale.
• Strong project management capabilities with experience leading cross-functional initiatives.
• Excellent communication and interpersonal skills; confident in high-stakes, client-facing environments.
• Strong analytical and problem-solving skills, with the ability to identify trends, extract insights, and formulate data-driven strategies.
• Proven ability to collaborate with diverse internal teams and external stakeholders.
• Self-starter with a growth mindset; adaptable to fast-paced, evolving environments.
• Willingness to travel monthly to support national site engagements.

Preferred Experience & Skills

• Background in engineering—especially in high-volume manufacturing and electronic component assembly—strongly preferred.
• Experience supporting national or multi-site accounts.
• Familiarity with ENG locale operations and/or global service delivery models.
• Previous experience in a staffing, BPO, or MSP service provider environment.

Technical Skills

• Software Tools: Proficiency in PowerBI, SAP, Concur, Fieldglass, Beeline, and Microsoft programs (Excel, PowerPoint, Planner, Teams).
• Analytical Tools: Ability to synthesize data into actionable insights using tools and dashboards.
• Process Improvement: Skilled at identifying, suggesting, and implementing improvements for client-facing or internal operations.

Compensation package and benefits applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being.  Our range of Benefits for full-time employees can be explored at: Kelly Corp Benefits & Perks - USA 

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.