13993 - Billing Manager

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward.  You’ll have opportunities to grow your expertise and capabilities, both professionally and personally.  As a team we celebrate inclusion, caring and collaboration.  As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

The FSS Billing Manager oversees billing operations for Kelly’s North American customers, ensuring timely and accurate invoicing through effective management of both onshore and offshore staff. This role drives process improvements, resolves escalated billing issues, and provides leadership for electronic invoicing and payment platforms.

Our FSS Billing Manager is responsible for:

• Billing & Invoicing Expertise: Demonstrates advanced knowledge of billing, invoicing procedures, and relevant VMS/AP platforms (Fieldglass, IQN, Beeline, PeopleFluent, Ariba, Coupa, Tungsten, HighRadius EIPP). Ensures compliance with SOPs and SOX controls.
• Leadership & Talent Development: Directs staff performance, provides coaching and training, and fosters a collaborative environment. Prioritizes work assignments and develops staff to achieve departmental objectives.
• Process Improvement & Innovation: Leads initiatives to streamline and improve billing processes, leveraging methodologies and technology to enhance efficiency.
• Communication & Customer Service: Communicates effectively with internal/external stakeholders, resolves complex billing issues, and negotiates solutions to meet customer and business needs.
• Analytical & Problem Solving: Utilizes data analysis for decision making, assesses risks, and implements solutions that deliver positive financial impact.
• Project Management: Plans and oversees multiple projects, acts as a SME on billing-related initiatives, and manages departmental workload to meet deadlines.
• Contract Compliance & Financial Controls: Interprets/enforces SOPs, ensures SOX compliance, and maintains internal controls to protect organizational assets.
• IT Proficiency & Process Automation: Applies advanced Excel skills and technology knowledge to improve workflows and support system integration.

Requirements:

• Bachelor’s degree preferred or equivalent work experience
• 8-10 years in accounting, business, finance, accounts receivable, billing or payroll (high volume/high dollar billing preferred)
• Supervisory experience with remote, onshore/offshore teams
• Experience with contingent workforce outsourcing industry (preferred)

Base pay range for this position is $92,400 - $123,200 per year.  Final annual compensation will be based on experience and may vary by geographic location.

Total compensation package including benefits as applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being.  Explore our range of benefits at: Kelly Services | People Regular Staff

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.