13994 - On-Site Manager Operations

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.  

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives. 

The Kelly BPO Operations Manager is responsible for overseeing the tactical operational engine associated with our external client. This role involves the direct supervision of a team of Marketing Coordinators, ensuring seamless delivery of business process outcomes. The manager serves as a strategic partner to client leadership, driving process efficiencies and maintaining the highest standards of financial and operational compliance.

• Supervise, train, and mentor a team of 10+ Marketing Coordinators; oversee day-to-day operations, workload balancing, hiring, and counseling.
• Provide subject matter expertise for Oncology-related procurement, contracting, marketing engagement, advisory boards, and meeting logistics.
• Drive change and process improvements by identifying workflow gaps, updating SOPs, and implementing efficiencies.
• Ensure compliance with all healthcare, procurement, and company policies.
• Guide the team on project execution, administer performance feedback, and lead regular team meetings and all-hands calls.
• Collaborate with leadership to develop and execute annual operating plans, maintain client alignment, and report on KPIs and metrics.
• Manage and maintain team resources on SharePoint and develop essential training documentation.
• Serve as backup coordinator during high-volume periods to ensure continuous service.

Essential Skills, Knowledge, and Experience:

• 5+ years of management experience, including 3+ years leading a large team.
• High school diploma required; bachelor’s degree in project management or a related field preferred.
• Experience in the pharmaceutical industry and direct P&L program management is preferred.
• Strong background in procurement, contract management, and support for advisory boards, fee-for-service, and committee operations.
• Proven ability to drive change and increase efficiency in complex environments.
• Excellent communication, analytical, and problem-solving skills.
• Advanced proficiency in MS Office (especially Excel and Word) and experience with ERP systems (e.g., SAP, Ariba).
• Meticulous documentation and continuous learning mindset.
• Strong relationship management skills with internal and client stakeholders.

Base pay range for this position is $73,875 to $98,500 per year. Final annual compensation will be based on experience and may vary by geographic location.

Total compensation package including benefits as applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being.  Explore our range of benefits at: Kelly Services | People Regular Staff

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.