14020 - Account Manager

Together we change lives. 

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.   

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.  

The Account Manager is a people manager role that manages professional employees and/or other people managers, has accountability for the performance and results of a team within, adapts departmental plans and priorities to address resource and operational challenges.  Decisions and problem solving are guided by policies, procedures and department plan; receives guidance from manager.

Our Account Manager is accountable for: 

• Oversee the day-to-day operations of the account support team, ensuring all client accounts are managed efficiently and effectively
• Develop and implement strategic plans to enhance account support processes, aiming to improve client satisfaction and operational efficiency
• Conduct regular performance reviews and provide constructive feedback to team members to foster professional growth and development
• Collaborate with cross-functional teams to align account support strategies with overall business objectives and client needs
• Make data-driven decisions to optimize resource allocation and ensure the team meets or exceeds service level agreements (SLAs)
• Lead the resolution of complex client issues, escalating to higher management when necessary, and ensuring client concerns are addressed promptly.
• Monitor key performance indicators (KPIs) and metrics to identify areas for improvement and implement corrective actions.
• Foster a culture of continuous improvement by encouraging team members to adopt best practices and innovative solutions.

Essential Skills, Knowledge & Experiences:  

• Seeking 7+ years of relevant work experience 
• Proficiency in CRM software (e.g., Salesforce, HubSpot) for managing client accounts and tracking interactions
• Advanced knowledge of financial analysis tools (e.g., Excel, Tableau) for interpreting financial data and generating reports
• Experience with project management tools to oversee and coordinate account support projects
• Ability to design and implement strategic account plans to drive client satisfaction and retention
•  Strong leadership skills to guide and mentor junior team members and foster a collaborative work environment
• Excellent communication skills to effectively convey complex information to both technical and non-technical stakeholders
• Strategic thinking to develop and execute long-term account strategies that align with organizational goals
• Problem-solving skills to identify and resolve complex client issues and challenges
• Ability to manage multiple priorities and deadlines in a fast-paced environment while maintaining a high level of accuracy and attention to detail

Base compensation range for this position is $92,400 - $123,200 per year.  Final annual compensation will be based on experience and may vary by geographic location.

Total compensation package including benefits as applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being.  Explore our range of benefits at: Kelly Services | People Regular Staff

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.