14315 - Billing Analyst - Virtual - Contract
Together we change lives.
Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.
No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.
The FSS Billing Analyst plays a critical role in supporting accurate and timely billing for Kelly’s customers across North America, including the US, Canada, and Puerto Rico. This position operates within the Global Financial & Business Solutions (GFBS) organization and requires a self-directed professional who can manage complex billing accounts, resolve customer issues, and drive process improvements. You will work cross-functionally with internal teams and external customers at all levels to ensure billing accuracy, protect receivables, and deliver a positive customer experience.
Our FSS Billing Analyst is accountable for:
Billing Accuracy & Account Management
- Audit, edit, and process assigned accounts — including strategic, complex, and high-visibility accounts — within billing cycle deadlines
- Independently prioritize accounts by invoice volume, urgency, and potential impact on receivables collection
- Accept, reject, and process incoming billing adjustments to resolve customer errors and meet department objectives
Customer & Stakeholder Communication
- Communicate directly with internal and external customers at all levels to identify and resolve billing issues
- Facilitate meetings with appropriate organizational stakeholders to drive favorable resolutions while maintaining strong customer relationships
- Respond timely to customer and branch requests and escalate issues appropriately
Problem Analysis & Resolution
- Research and resolve in-depth billing and business process issues with measurable, positive financial outcomes
- Determine action to resolve unmatched pay and bill code transactions
- Apply sound judgment to weigh risks and benefits while developing resolution plans
Process Improvement & Documentation
- Identify and recommend process improvements to management where efficiencies can be gained without negatively impacting customers
- Validate, update, and maintain accurate procedural documentation and account instructions
- Assist with training on best practices, new procedures, and new accounts as directed by management
Collaboration & Project Support
- Support special projects as defined by management and contribute to department-wide initiatives
- Collaborate cross-functionally with teams across multiple grade levels to ensure job requirements are met or exceeded
Essential Skills, Knowledge, & Experience:
- Associate’s or Bachelor’s degree in Accounting, Business, or Finance, or equivalent work experience
- 3+ years of experience in accounting, billing, accounts receivable, payroll, or a related field; high-volume, high-dollar billing/collections experience preferred
- Strong written and verbal communication skills with the ability to present ideas clearly and concisely
- Proven ability to analyze data, prioritize tasks, and manage multiple projects simultaneously
- Intermediate Microsoft Office skills; comfortable with technology and general computer systems
- Basic understanding of accounts receivable, payroll, billing, and SSPA or VMS systems preferred
- Demonstrated adaptability, initiative, and a collaborative approach to problem-solving
Base pay rate for this position is $25 - $30/hr. Final hourly compensation will be based on experience and may vary by geographic location.
Total compensation package including benefits as applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly Services | People Regular Staff
Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.
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