14513 - Head of Implementation (Virtual)

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

Our Head of Implementation is a senior enterprise leader responsible for driving implementation excellence across the organization by translating complex client engagements into scalable, repeatable, and high-performing delivery outcomes.

This VP-level role sits at the center of the commercial and delivery organization, connecting sales, design, delivery, technology, legal, supply chain enablement, and executive leadership to ensure consistent client success and execution excellence. It is responsible for designing and operating the end-to-end implementation system, including delivery execution, governance, performance management, and continuous improvement, while also shaping the supplier and partner ecosystem that enables successful client outcomes.

The successful candidate is a systems-oriented leader who combines strategic thinking, operational rigor, and strong relationship management – designing scalable operating models, leading global cross-functional teams, managing complex stakeholder and partner ecosystems, and using data and insights to continuously evolve performance and delivery excellence.

Key Responsibilities:

Enterprise Implementation & Delivery Excellence

• Translate complex client requirements into scalable, repeatable delivery frameworks and operating systems. 
• Oversee end-to-end implementation lifecycle from solution design through execution, stabilization, and optimization. 
• Establish and enforce project and program management standards, methodologies, and governance frameworks. 
• Drive continuous improvement of implementation processes, ensuring efficiency, scalability, and client satisfaction. 
• Develop KPIs and performance dashboards to measure success and enable data-driven decision-making. 

Supplier Strategy, Lifecycle & Contracting Leadership

• Own the global supplier engagement, strategy, and lifecycle management function within the MSP ecosystem. 
• Develop and execute supplier segmentation, optimization, and performance management strategies. 
• Lead supplier relationship governance, including escalations, conflict resolution, and strategic negotiations. 
• Oversee supplier contracting strategy, including templates, frameworks, risk assessment tools, and automation initiatives. 
• Partner with legal and compliance teams to ensure robust, scalable, and globally consistent contract structures. 
• Design supplier programs such as preferred supplier networks, advisory councils, rewards programs, and forums. 

Partner Ecosystem Development (Technology, Payroll/EOR, Supply Chain)

• Lead strategic relationships with technology vendors, VMS/ATS providers, payroll/EOR partners, and workforce platforms. 
• Develop joint go-to-market strategies with partners to drive revenue growth and market expansion. 
• Ensure effective integration of partner solutions into client delivery and operational ecosystems. 
• Evaluate and continuously evolve partner ecosystem performance against business outcomes and KPIs. 
• Serve as executive sponsor for key partner relationships and escalation point for complex issues.

Cross-Functional Commercial & Operational Leadership

• Act as a strategic bridge between Sales, Operations, Legal, Finance, and Delivery teams. 
• Partner with Sales to ensure proposals, solution designs, and pricing are operationally viable and scalable. 
• Support business development efforts by contributing implementation, supplier, and partner expertise in client pursuits. 
• Influence enterprise strategy by aligning delivery capabilities with revenue growth objectives. 
• Ensure seamless coordination between internal execution teams and external ecosystems.

Risk, Financial & Performance Management

• Own financial governance across implementation, supplier, and partner ecosystems, including budgets and cost optimization. 
• Establish risk frameworks covering delivery execution, supplier performance, and partner dependencies. 
• Monitor KPIs across implementation success, supplier performance, and partner contribution to revenue. 
• Drive corrective actions based on data insights, performance analytics, and operational reporting. 
• Lead post-implementation and performance reviews to institutionalize learning and improvement.

People Leadership & Organizational Development

• Lead and develop global teams across implementation, supplier strategy, contract management, and partner engagement. 
• Manage through direct and indirect leadership structures, including regional and functional managers. 
• Build a high-performance culture focused on accountability, continuous improvement, and operational excellence. 
• Provide mentorship and career development for senior leaders and emerging talent. 
• Define organizational structure and capability needs to support future growth and scalability. 

Core Competencies:

• Systems thinking and ability to design scalable operating models 
• Executive-level stakeholder management and influence 
• Strong commercial acumen and revenue orientation 
• Expertise in operational governance and performance management frameworks 
• Ability to manage ambiguity and translate complexity into structured execution 
• Strong negotiation, escalation management, and relationship-building skills 
• Data-driven decision-making and continuous improvement mindset 
• Global leadership and cross-cultural collaboration capability

Knowledge, Skills, & Experiences:

Location: Virtual / Remote

Travel: As required by business needs

Base pay range for this position is $155,000 – $210,000 per year.  Final annual compensation will be based on experience and may vary by geographic location. 

Compensation package and benefits applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. Our range of Benefits for full-time employees can be explored at: Kelly Services | People (benefitsatkelly.com)

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.