14782 - StatementworX Operations Manager

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

The Operations Manager is responsible for the operational support associated with the Project Services product within the SETT BPS organization. The Operations Manager will provide day-to-day support for our customers and employees. This could include hiring, counseling, problem resolution, and resolution of payroll, billing, and expense issues. The person in this role is also responsible for developing and improving work processes, delivering and documenting employee training and orientation, development and maintenance of work instructions and technological solutions specific to their programs. This position interacts daily with Contract Employees, Customer Hiring Managers, Account Services staff, Shared Services staff, and other internal and external stakeholders.

How you’ll contribute to our team:

• Onboarding: 
  • Enter employees into onboarding
  • Oversee onboarding for all new hires
• Project Services orientation for new hires
• Client Specific orientation for new hires
• Manage Recruiting Process for new requisitions
• Work directly with Recruiters on fulfilling requisitions
• Candidate Submittals to Clients
• Coordinate Interviews, Offers, etc. with candidates, recruiting staff and clients
• Maintain Employee Records in Kelly Systems
• Performance Reviews
• Administer Employee Recognition.
• Coach/Counsel/ Terminations
• SOW Tracking/Salesforce Administration
• Requisition Tracking

Does this sound like you?

• Bachelor’s degree preferred or equivalent work experience
• 3-5 years of business experience in a customer service related environment
• Excellent communication skills, written and verbal
• Problem solving and process oriented skills a must
• Ability to develop and promote strong customer relationships
• Ability to manage in a changing environment with constantly changing business needs and priorities
• Ability to work effectively with all levels of management
• Self-Starter who is motivated to make each client and employee interaction a positive experience
• Proficient in MS Office (Word, Excel, PowerPoint)

Base pay range for this position is $73,875 – $85,000 per year. Final annual compensation will be based on experience and may vary by geographic location.

Total compensation package including benefits as applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly Services | People Regular Staff

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.