Operations Manager/Account Manager

Role: Operations Manager / Account Manager

Key Roles and Responsibilities 

•         Execute and Manage contingent workforce programs / projects for the customer as a Managed Service Provider (MSP) fulfilling contingent workforce / project needs through supplier / vendor sourcing channels. 
•         Selection and Performance Management of suppliers / vendors as per the need of the customers. 
•         Finance, Taxation and Reconciliation of Project accounts. 
•         Experience using standard MSP/CWO operations tools or proprietary MSP/CWO tools for Client reporting, internal reporting and account management.  

Details of Roles & Responsibilities 

•         Supplier Contract and Performance Management: 
•         Supplier contract management involving renewal of legal contracts, re-aligning financials based on supplier performances and other such established metrics of programs, thus ensure successful progressive partnerships (50+ suppliers in the IT and Communication, Embedded technologies, BFSI, ITES industries). 
•         Play a pivotal role to establish and conduct periodic review while creating benchmarks for supplier performance so as to address changing business delivery needs of clientele. 
•         Consistently endeavor to bring-in current trends and stay abreast with clients, hence able to ramp-up supplier-force during expansions. 

Operations Management: 

•         Implementing CW rate card for the program on the required job catalogues & maintaining the cost avoidance process to ensure effective rate optimization on CW category. Also, refreshing the rate card at regular intervals as per market needs. 
•         Identify and drive cost savings initiatives through optimized CW rate cards, resulting in volume discounts and tenure discounts. 
•         Quick turnaround when it comes to establishing and maintaining stakeholder relationships across business lines. 
•         Ensure agreed quality standards are maintained while managing the life cycle across SOWs through T&M/fixed pricing milestones. 
•         Impact reduction of time-card approval cycles, thus resulting in measured improvements for better project financials. 
•         Ensure 100% timely salary payouts in CW programs while monitoring the payroll process across all programs. 
•         Ensure process accuracy of invoice submittals to be 100% and hence their timely payouts to suppliers as per SLAs, thus no reversals / late payments which effect the P&L nor the partner and engagement metrics.  
•         Serve as the point of resolution for Issues/Disputes to ensuring appropriate solutions to all the stakeholders. 
•         Stay proficient and hands-on in usage of VMS tools like IQNavigator (IQN), Emptoris, Provade, Ariba, Fieldglass, Beeline etc. to be able to resolve real-time, on-the ground issues which arise due to change of SPOC/end-user during critical phases. 
•         Responsible for multiple MSP program P&L Operations to ensure targeted return on sales is achieved. 
•         Responsible for Mentorship of CWO team w.r.to career-progression, training and enablement needs. 

Compliance and Reporting: 

•         Responsible for adherence to the program’s outlined process compliance through regular audit & periodic proactive reporting to stake holders (QBRs, Monthly reviews, Milestone reviews etc.). 
•         Stay as the Go-to point for accurate financial & real-time business metric reports and analysis so as to assist business health assessments, model program showcasing etc. 

Skills Required

•         Ability to work in environments which require quick TAT due to competing priorities, industry information sensitivity etc. 
•         Ability to mentor and guide a large team across levels and locations  
•         Participate actively in apprisal and development cycles of team-members. 
•         Ability to build, nurture, grow and impact relationships with client stakeholders of all levels of an organization. 
•         Good communication and business presence which can ensure the above with internal and external stakeholders while partnering for success. 
•         Eye for detail of accuracy in data capture and its presentation. 
•         Effectively work with peer group to build efficiencies and foster a strong larger team environment. 
•         Capability of participating in expansion bids which require playing the role of a solutioner, if and when situations demand. 
•         Ability to update self on knowledge of Industry specific processes, Org-structures, job families and culture may be required depending upon the clientile

Minimum years’ experience required: 10-15 years

Qualification: Bachelor’s degree (Any)