Regional Director, RPO

Kelly Outsourcing & Consulting Group (KellyOCG) is a leading provider of global talent management solutions, leading the way especially in Managed Service Provider (MSP) and Recruitment Process Outsourcing (RPO) solutions. We are proud of our reputation for doing things differently – through the services we deliver and the people we attract. Our commitment to our clients is to help them attract incredible talent, just as we want like-minded people who are committed, passionate and just love to deliver amazing results, to be part of our success!

At KellyOCG, we are redefining the future of talent acquisition. As a Regional Director, RPO Services – ASEAN you are overarchingly responsible for client retention and satisfaction, account profitability and growth, as well as internal operations across a portfolio of clients. You will play a crucial role in enabling us to continue scaling through challenging market conditions by putting a strong emphasis on providing our clients with white-glove service through strong relationship building, seeking opportunities for improvement, and partnering internally to build best in-class candidate attraction and engagement strategies.

Responsibilities

• Manage client partnership relationships to ensure satisfaction, deliver results, and manage escalations
• Prepare and lead quarterly business review (QBR) meetings with all clients to review service efficacy
• Review metrics, reports, and pipelines to ensure SLAs/KPIs are being met or exceeded
• Identify, pursue, and close new business opportunities within existing client engagements, including new services and/or expansion of existing scope 
• Generate and monitor monthly financial projections
• Drive continuous improvement efforts to ensure improved service levels externally, while continuing to create efficiencies operationally
• Set performance targets and hold staff accountable for achievement
• Provide mentorship, coaching, and performance management to direct reports, fostering growth and development
• Act as a strategic advisor to the client by providing insights across all aspects of recruitment, including market trends, innovative talent solutions, and best practices—to help shape and enhance their overall talent strategy.
• Collaborate with the APAC RPO Sales Director to drive new business development through proposal design, pricing strategy, and client presentations

Requirements

• 10+ years of experience in talent acquisition, preferably in a Recruitment Process Outsourcing (RPO) environment
• Be willing to travel for internal and client meetings like Quarterly Business Reviews (QBRs), process improvement workshops, trainings, etc. 
• Demonstrate a history of building and growing deep client relationships and a comfort with up-selling within existing accounts
• Proven ability to motivate and manage through senior leadership, rather than just managing individual contributors
• Demonstrate conflict management, good judgement, negotiation and diplomacy skills
• Possess strong project and budget management skills